We provide a dispute resolution program to assist Verizon Wireless customers. To begin the process file a complaint with the BBB of New Jersey at www.bbb.org/newjersey.
We will share your concern with the business and work with you and the staff at Verizon Wireless to determine if a settlement is possible. If your complaint is not resolved and the claim is eligible to proceed to arbitration, you will be sent a form to begin the arbitration process. The arbitration will be administered under the BBB Rules of Binding Arbitration for Verizon Wireless Customers.
For Verizon complaints other than for Verizon Wireless, customers should file a complaint.