Dispute Resolution Evaluations and Feedback


Customer Complaint Statistics 
BBB assists millions of consumers with resolving marketplace complaints every year.  Click here for annual BBB complaint data.

BBB AUTO LINE Annual Audit 
BBB administers a program for the resolution of auto warranty disputes. Under federal regulation, we must submit an annual, external audit of its program to the Federal Trade Commission.

National Advertising Division
CBBB's National Advertising Division (NAD) reviews national advertising for truth and accuracy, thereby fostering public confidence in the credibility of advertising.

Childrens' Advertising Review Unit (CARU)
CBBB's CARU works to ensure that advertising messages directed to children are truthful, accurate and sensitive to the audience.