BBB Warning: Better Business Bureau Warns Consumers About LaVar Balls "Big Baller" Brand

  
     
January 16, 2018

The Better Business Bureau (BBB) is issuing a warning to consumers about Big Baller Brand, the Chino Hills, California sporting goods company owned by LaVar and Tina Ball. BBB began receiving numerous complaints last fall about unfilled and erroneous orders, and contacted the business to ask it to voluntarily address the pattern of complaints. After failing to get a response from the company or its owners, BBB posted an alert on the company’s BBB Business Profile.

Consumers who have reached out to BBB for assistance allege that items ordered are not shipped out in a timely manner; they don’t receive the items at all; they receive replica items that are not what they ordered; they can’t receive a refund; and they can’t reach anyone at the company to resolve the issues.

Since April 2017, Big Baller Brand has received 33 complaints and 41 negative customer reviews. Of those complaints, 12 have gone unanswered, and five were initially answered but never resolved. Big Baller Brand has an “F” rating, the lowest possible grade, based on the volume and pattern of complaints, as well as the unanswered complaints.

“This kind of unresponsive customer service is not acceptable for any business, let alone one that trades on the celebrity status of its owners to publicize its products,” said Blair Looney, president and CEO of BBB Serving Central California & Inland Empire Counties, which handles complaints against the company. “We contacted the company on November 8, 2017, and again on December 19, asking for their voluntary cooperation in addressing the pattern of complaints that we are seeing. As of today, they have not responded.”

For BBB’s tips on safe shopping online, go to BBB.org/shoppingonline.

One customer claims that after spending nearly $2,000 for a pair of ZO2 Wet Autograph shoes that were limited availability, they were unable to receive a refund once that product was deemed unavailable. After denying the customer a refund for months, the company finally issued an email asking the customer to “confirm their order.” The order was not what the customer had originally paid for. 

Another customer alleges that the company gave them a fake USPS tracking number, and after a month they still hadn’t heard back from the business regarding a refund or shipment date.

Currently, consumers have reported to BBB over $5,000 in losses. A number of consumers mention in their complaints and customer reviews that the products they ordered were intended to be Christmas presents.

The company’s website does not list a phone number or an email address; instead it displays a box where consumers are prompted to enter their name, email, phone number and message before hitting “send.”

ABOUT BBB:

For more than 100 years, the Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2017, people turned to BBB more than 160 million times for BBB Business Profiles on more than 5.2 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org. The Council of Better Business Bureaus is the umbrella organization for the local, independent BBBs in the United States, Canada and Mexico, as well as home to its national and international programs on dispute resolution, advertising review, and industry self-regulation BBB of South Central Louisiana, Inc. has been serving the local community since 1950 and services the parishes of Ascension, Assumption, East Baton Rouge, East Feliciana, Iberville, Livingston, Pointe Coupee, St. Helena, St. James, Tangipahoa, West Baton Rouge & West Feliciana.