Alfred Angelo Bridal Company Closes Stores Nationwide, BBB Seeks More Information

  
     
July 17, 2017

West Palm Beach, July 14, 2017 – Better Business Bureau serving Southeast Florida & the Caribbean (BBB) is beginning to hear from customers of Alfred Angelo Bridal Company in the wake of store closings around the nation, who are anxious to learn more about the status of their orders for bridal gowns, bridesmaid dresses and other accessories.  Many customers are reporting that they learned of the closures without any warning from the store operators.

BBB has reached out to company representatives to gain information to help consumers. Customers can visit BBB’s report for the company at http://bbb.org/h/jubg where BBB will be posting updates as more detailed information is confirmed. Customers can also file a complaint by using the “submit a complaint button” on the report to document their concerns.

"Our team at BBB understands how concerning this situation is for upcoming brides and grooms, and we want to do whatever we can to assist.” said Michele Mason, Senior Vice President Better Business Bureau Serving Southeast Florida and the Caribbean.  It is important for affected consumers to consider the following tips:

Contact your credit card company- If your purchase was made using a credit card contact your credit card company and file a chargeback.

Gather your receipts and documents– This will help in preparation for any opportunities to obtain a resolution.

Contact third party retailers- If you made your purchase from a third party retailer look into their refund policy and contact them to see if they can help.

Be careful with discounts- Some Bridal stores are offering discounts to brides who have been affected by the Alfred Angelo closings. If you decide to take advantage of these discounts make sure you understand any applicable terms and policies, especially if you don’t have time for errors and alterations.

Beware of online donations and crowdfunding pages- when unfortunate events occur, it opens the door to potential scammers who are looking to take advantage of the situation. Beware of any person who claims they can help you retrieve your dress from the store for a fee, or any crowdfunding pages looking to raise money for a dress they lost. Only communicate with a designated bankruptcy attorney, if assigned.

MEDIA CONTACTS: For more information, journalists should contact Cinthya Lavin at 305-827-5363 ext. 204 or clavin@bbbsefl.org

ABOUT BBB:

For more than 100 years, Better Business Bureau has been helping people find businesses, brands and charities they can trust. In 2016, people turned to BBB more than 172 million times for BBB Business Reviews on more than 5.3 million businesses and Charity Reports on 11,000 charities, all available for free at bbb.org. The Council of Better Business Bureaus is the umbrella organization for the local, independent BBBs in the United States, Canada and Mexico, as well as home to its national programs on dispute resolution, advertising review, and industry self-regulation. BBB of South Central Louisiana, Inc. has been serving the local community since 1950 and services the parishes of Ascension, Assumption, East Baton Rouge, East Feliciana, Iberville, Livingston, Pointe Coupee, St. Helena, St. James, Tangipahoa, West Baton Rouge & West Feliciana.