Business ProfileforLa Z Boy Furniture Gallery

Poor Customer Service. We bought a sectional sofa from the Baton Rouge location with an understanding that there was a lifetime warranty on the product. We were told that they did not deliver to our area in Thibodaux, LA. We decided to bring our sofa home on our own. Once we got the sofa home, we were unable to connect the pieces of the sectional together because the sofa was missing the pieces that connect in order to make the sofa 'one'. We reached out to La Z Boy to see if they could send someone out to fix this as it seems that the sofa was given to us without these important little connector pieces. Not only did the sofa come without these connector pieces in some areas, but the sofa was just not sturdy especially the reclining pieces. It seems as if the wood was in the interior of the sofa was maybe not attached properly. Overall, the sofa pieces did not connect, nor was the sofa solid like the sofa that we looked at in the store. This should have been covered by the warranty. When we contacted the person who sold us the sofa at the Baton Rouge Location, *****, we were informed that ***** told us that we were outside of the service area. We would have to pay $250 dollars for someone to come out to look at the sofa then another $250 dollars for them to come back out to fix it because were outside of the service area. No one ever told us that being outside of the delivery area for the store meant that we were outside of the service area which means that in order for us to take advantage of having this 'lifetime warranty' that they sold us on, we would need to pay a hefty $250 for them to come out. I feel as though the conditions should have been clearly stated by ***** prior to us buying the sofa. She says she told us that we were outside of the delivery area. We did not realize that this means that we were outside of the service area also. We are now stuck with a sofa that doesn't function properly unless we give them $500 or more to come out and fix it.