Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Planet Fitness has 7 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Planet Fitness

              9620 Florida Boulevard, Suite 700 Baton Rouge, LA 70815

            • Planet Fitness

              2334 South Range Avenue Denham Springs, LA 70726

            • Planet Fitness

              5151 Plank Road, Suite 300 Baton Rouge, LA 70805

            • Planet Fitness

              1468 North Airline Highway Gonzales, LA 70737

            • Planet Fitness

              6900 Siegen Lane Baton Rouge, LA 70809

            Business ProfileforPlanet Fitness

            Fitness Center
            Multi Location Business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            9 complaints closed in last 3 years

            3 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Planet Fitness has 7 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Planet Fitness

                9620 Florida Boulevard, Suite 700 Baton Rouge, LA 70815

              • Planet Fitness

                2334 South Range Avenue Denham Springs, LA 70726

              • Planet Fitness

                5151 Plank Road, Suite 300 Baton Rouge, LA 70805

              • Planet Fitness

                1468 North Airline Highway Gonzales, LA 70737

              • Planet Fitness

                6900 Siegen Lane Baton Rouge, LA 70809

              BBB File Opened:
              4/26/2012
              Business Started Locally:
              12/20/2011
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              BBB records show a license number of 00907929 for this business, issued by EBRP Department of Tax & Revenue

              These agencies may include:

              EBRP Department of Tax & Revenue

              222 St Louis Street, Room 404

              Baton Rouge LA 70802

              (225) 389-3084

              BBB records show a license number of 00923637 for this business, issued by EBRP Department of Tax & Revenue

              These agencies may include:

              EBRP Department of Tax & Revenue

              222 St Louis Street, Room 404

              Baton Rouge LA 70802

              (225) 389-3084

              BBB records show a license number of 00913830 for this business, issued by EBRP Department of Tax & Revenue

              These agencies may include:

              EBRP Department of Tax & Revenue

              222 St Louis Street, Room 404

              Baton Rouge LA 70802

              (225) 389-3084

              BBB records show a license number of 00928555 for this business, issued by EBRP Department of Tax & Revenue

              These agencies may include:

              EBRP Department of Tax & Revenue

              222 St Louis Street, Room 404

              Baton Rouge LA 70802

              (225) 389-3084

              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • BR-Broadmoor, LLC
              • Spring Park Plaza Fitness, LLC
              • Delmont Village Fitness, LLC
              • Siegen Fitness, LLC
              Contact Information

              Principal

              • Esmerelda Benitez, Regional Manager

              Customer Contact

              • Ms. Dorothy Windham, Owner
              • Mr. Alvin Hartley, Location Manager
              • Esmerelda Benitez, Regional Manager
              Additional Contact Information

              Phone Numbers

              Industry Tip

              BBB Tip: Need to get in shape? BBB has tips for joining a gym

              Customer Complaints

              9 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              11/28/2023

              Complaint Type:
              Billing/Collection Issues
              Status:
              Resolved
              I had a black card membership that I went into the Denham Springs location to cancel March of 2023. I had not used this since January of 2023. I received a call 11/27/2023 that I owe a balance of a bit over $220. I was told this would be canceled but I would be charged an early termination fee which I was fine with however I was not charged for the early cancellation and the plan has remained active since then.
              Read More

              Customer Reviews

              1 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Deborah R

              1 star

              04/12/2021

              Planet Fitness in Denham Springs, LA is not following Pandemic protocols with making sure they have cleaning supplies and people walking around gym without masks. They need to close this gym down.

              When signed up to join at club, I was not explained that I had a time limit to cancel so that I would not be charged the one time membership yearly fee and was told that I could not get a refund. This should be explained thoroughly at time of sign up when you have a employee sign you up and it was not.

              This is a rip off.

              Planet Fitness Response

              05/03/2021

              Hi there ******! Thank you for taking the time to let us know about your concerns with our staff members. We are always striving to provide our members with the gold standard of customer service, and we appreciate you letting us know about your experience. Management is the best point of contact to address any issues. You may leave your contact information with our staff members to pass along any concerns to management so that we may contact you directly to work towards a resolution efficiently and effectively.

              Local BBB

              BBB of South Central Louisiana

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.