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          Royal Nissan LLC has 1 locations, listed below.

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            Business ProfileforRoyal Nissan LLC

            New Car Dealers

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers new car sales & service.

            Business Details

            BBB File Opened:
            7/1/1979
            Years in Business:
            45
            Business Started:
            10/1/1978
            Business Incorporated:
            7/1/1997
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 00920323 for this business, issued by EBRP Department of Tax & Revenue

            These agencies may include:

            EBRP Department of Tax & Revenue

            222 St Louis Street, Room 404

            Baton Rouge LA 70802

            (225) 389-3084

            BBB records show a license number of N-2022-00172 for this business, issued by Louisiana Motor Vehicle Commission. The expiration date of this license is 5/31/2024.

            These agencies may include:

            Louisiana Motor Vehicle Commission

            3017 Kingman Street

            Metairie LA 70006

            (504) 838-5207

            http://www.lmvc.la.gov/

            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            155
            Alternate Business Name
            • Royal Automotive Group, LLC
            Contact Information

            Principal

            • Mr. Brad Smith, President

            Customer Contact

            • Mr. Matt McBrayer, General Manager
            • Mr. Brad Smith, President
            Additional Contact Information

            Fax Numbers

            • (225) 924-0499
              Primary Fax

            Website Addresses

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/22/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I brought in my Nissan Rogue for a repair of the sunroof on 3 occasions. Due tp it not being fixed correctly the first 2 times, it was stated by ****** that it could be brought to Giles Nissan for repair since it was a more convenient location for my son. After bringing to there for a warranty repair, Royal Nissan refused to let them repair it and insisted that they tow it to their location for repair. The service manager ***** stated that they would also pay for a vehicle rental while it is being repaired. Once the car was repaired and the rental was returned, Royal Nissan had not setup the payment with ***** to cover the rental after it was promised. My son called and texted ***** for 2.5 hours while waiting at ***** for them to pay ****** however, he refused to return phone calls and texts. This forced to pay $204.87 for the rental and now 7 days later, Royal Nissan has still not returned any calls or texts.
            Read More

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            linda n

            1 star

            04/05/2022

            Royal Nissan killed my 2015 Versa Note. I made an appointment for an oil change and to find out why my tire signs were flashing on dash. Had oil change and they called me and asked if I wanted them to change rear tire sensor. They that was the problem. I told yes, change the tire sensor. I noticed after picking my car up it had a little lag. Took it home and parked it. The next day I started out headed for a road trip, my car started jerking and shaking. Took it back to Royal Nissan and they kept it over night. Royal Nissan told me they could not find what the problem was. So they could not find what was going on with a Nissan car.????? I took it to another mechanic shop and they said that I had to bring it back to Royal Nissan to get it out of limp home mode. Three tow trucks later Royal Nissan has not taking it out of sleep mode. I want my money back. Royal Nissan Killed my car. I only went in for an oil change. OMG!!! i WANT MY MONEY BACK

            Royal Nissan LLC Response

            04/07/2022

            Ms. ******,

            We pride ourselves on 100% customer satisfaction. I am sorry we were not able to live up to your expectations. We have mailed you a refund for your entire invoice. I regret we were unable to complete repair work that another shop started. We value your loyalty and hope you will consider us again in the future. Should you have any questions or further concerns please reach out to me personally. My cell # is XXX-XXX-XXXX

            Thank you
            **** ********
            Royal Automotive Group

            Local BBB

            BBB of South Central Louisiana

            BBB Reports On

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