Business ProfileforBlue Bayou Water Park

We purchased 3 Blue Bayou Water Park tickets for our daughters and Christmas of 2019 for the 2020 season. The water park did not open during the 2020 season obviously due to Covid. I reached out to Blue Bayou in 2020 and was told our passes would be good for 2021. In 2021, the park never opened to capacity and the Dixie Landing amusement park section, which was also part of the season ticket package, was never opened due to staffing shortages. We were told we could hold onto our passes until 2022 but we would have to pay the difference because the prices were going to go up. I preferred to pay more to actually use the full facility in 2022 then to get less than half of what I originally paid for in the first place. We held on to our passes in hopes that 2022 would bring a fully open park however this year not only has Dixie landing not been open but the waterpark has only been operating at half capacity or less and it opened very late in the summer. It has been closed many days for "weather" and various other reasons which are in a parent to the general public. Blue Bayou has not been able to deliver the experience we paid for originally and we would like a full refund for all three passes. I have emailed and called several times this year and have received no response in return. I am reaching out to the Better Business Bureau now in hopes of a full refund at this point because I do not think it is within their capacity to fully open again any time soon to the extent of what the original purchase promised when bought the tickets for the 2020 season and it has gone on long enough without any response from the park.