Business ProfileforAtlantic Water Treatment Technologies

We purchased a water softener and was installed by Atlantic water treatments in 2018 at the price of $2518.50. This water softener never functioned properly, initial installment caused our pump to lose the prime in our well . The service man from Atlantic water treatment company suggested we install a submersible pump, within a year the pump died , the likely source during the softener cycle, draw of water was too forceful, when questioned Atlantic service comment was they never heard of this. Our water was never softened properly , several calls and no improvement. Within the last year we had the water tested by another company the raw sample is the same as after the cycle, I called to tell Atlantic water treatment company owner to inform them. For over three years we have called several times and spoken to the owner , we were told full replacement with another unit , given dates and a no show by this company . On follow-up conversations this company always had an excuse like: we didn't have a vehicle: didn't have service person: etc. This company made promises, gave their “word” and did not show up. I question the BBB rating of this company as A+, or that this is an accredited company. The customer service is unacceptable, the warranty on this water softener was never fulfilled for us.