Business ProfileforRussell Lake Animal Hospital

I took my cat for emergent care due to an illness that has been now identified as chronic (as the exact same thing was diagnosed last year) upon arrival I signed a document acknowledging the exam fee and also specifies how much Im willing to spend before they have to ask to proceed with additional care. I put $250 max. When I picked up my cat the bill was $315 and I was never informed of the price going above what I was authorized. I explained to the front desk person and she put me on the phone with the doctor who tried to tell me she did ask me--I confirmed she did not. Then she said "well thats why I called" and I said no you called to tell me whats wrong with my cat because I cant be there due to your covid protocols. She said "she assumed that I knew because she specified what was wrong that I knew it would cost more" I asked how that was possible since there is no where to tell how much any of the charges were? She said "well we're not allowed to post those..." I then explained that I was not looking for anything but validation that they made an error since they never informed me of the additonal cost. She then said "yes I suppose your right we need to be more clear over the phone" and I added "..and honor the legally binding document the customer signs???" And she agreed. Last year my bill for the same diagnosis (including $60 worth of food) was $230.54. This appointment did not include food and it was $315.89.