Business ProfileforSuper Dave's Auto Sales

On Mar 12/24 went to Yarmouth. We got on the 103 to head home and had to pull over within moments as I ended up with an error message that showed up on my dash about the transmission. Took the next exit and called the Super Dave's/***** location. We went straight there. They pulled the vehicle into the bay and pulled the code on the vehicle. Told us there was a bulletin for the problem we were experiencing and to take it to ***** as they could do the work where it would be covered. I told them I need to call *** regarding the situation, otherwise it wouldnt be covered. They assured me they would call on my behalf and that I wouldn't need to as I had taken it to them first. We went straight to *****. ***** pulled the code on the vehicle and it came up with the same bulletin that ***** found. Was told it was the torque converter and that it would be covered. Called my in-laws to ask if we could borrow their SUV to get back home. ***** told me the parts would arrive in 2-3 days and then it would take about another day or so for the work to be complete. On Mar 18/24 called ***** for update: waiting on further instructions from Super Dave’s. I called service manager at Super Dave’s. Was told we were repeat customers and would only pay our deductible. On Mar 20/24 called Service manager who said we would have to pay for the transmission. We told him it’s covered in our warranty. Told us it wasn’t but he could get a deal on one and that it would be sent to *****. Didn’t tell us why it’s not covered. Looked through my warranty. Nothing states it shouldn’t be. Service manager said he would call *** for us. Called back and said we owed slightly less now as he got us a deal on it and a warranty. I don’t want another useless warranty. Asked why it’s not covered. He can’t tell us. Service manager told ***** transmission was on its way. Called Service manager Mar 22/24. Said he never sent the transmission and hung up on us after telling us “it’s 5 o’clock and I’m going home”.