Business ProfileforBell Aliant

I am writing to file a formal complaint against Bell Canada regarding their internet services. As a consumer residing in Nova Scotia, I have been a loyal customer of Bell Canada for high-speed Fiber Internet services. However, I have encountered a concerning issue regarding unauthorized price increases without prior notice or explanation. Upon signing the service agreement, I was explicitly informed by Bell Canada's sales representative that I would be charged a discounted rate of $80 per month for a duration of 24 months, after which the discount would expire, and the price would revert to $110 per month. However, to my dismay, I recently received a bill indicating that the monthly charge had been increased to $84 (92–>96.6 after tax), representing a significant 5% hike from the agreed-upon price. In the times of high inflation, my family and I are struggling to save up money or make ends meet. The last thing we need is an uninvited, unannounced, never agreed-upon, and poorly regulated price hike for our essential utilities. What is particularly troubling is that Bell Canada implemented this price increase without any notification, consultation, or legitimate justification provided to me as a consumer. This unilateral action not only violates the terms of our agreement but also raises concerns about the company's commitment to transparency and fair treatment of its customers. Furthermore, I am uncertain whether this price hike is an isolated incident or if it will become a recurring issue in the future. The lack of clarity and accountability from Bell Canada regarding their pricing practices is deeply concerning and warrants immediate attention. As a consumer seeking resolution to this matter, I kindly request the Better Business Bureau to investigate this complaint and intervene on my behalf. I believe that Bell Canada's actions constitute a breach of consumer trust and may be in violation of relevant consumer protection regulations.