Customer ReviewsforO'Regan's Automotive Group

I have been in contact with O'Regan ******** **** since November 13/2024 in regards to my 2013 B250 with a limp mode problem. I finally got a diagnostic date for February 25th 2024. The diagnosis was done and I never received a report until I asked for on 02/20/2024 but was Estimated Valid for 30 days 2024/01/25 (not in a timely manner) . The quote was never excepted but an E-mail said NOT to exceed $5000. A third party NAPA (NOT MB trained & authorized) was brought in the picture. The quote was for $5175.93 close. I have been playing E-mail tag with many on this situation, E-mails sent and phone calls. The final straw was when it was said that after the repairs a problem still existed with the head gasket. I am 82 with experience in the mechanical field since 1958. A diagnostic test should have uncovered (codes) the problems with the engine. I am at the point now that I told the service manager he could keep the car, send my personnel items and license plate to me. Four days have passed since ******* said, it needed more repairs and he had to talk to Robertson. It is simple give me back a repaired car for $5175.83 or KEEP IT.

Hi ***, thank you for taking the time to give us feedback on your experience. I’d like to hear more about your concern, to see if we can get this situation turned around. Sincerely, Mary-Ellen O’Regan (******************** or 902-406-7173)

Purchased a 2015 Chevy Cruise from them it was a decent car however I have had to put a large sum of money fixing the car in the last year, including almost every 2 years a new coil and spark plugs, I lost my job and haven't been working in years and they tell me that the walk away insurance I paid for that is valid until 2026 isn't valid, I also never got a straight forward answer about the "Extra Charges" for the car. The car was listed for 10900 and now going through all the paper work again I noticed they Charged me "5000" extra dollars for services not including all the fees and taxes at this point. I have called at least 9 times in the last month leaving a message with **** **** 8 of those 9 times, whom has never returned my call and I assume doesn't intend to. I did receive a call from someone named ****** that explained he was returning a call on her behalf and just told me the walk away policy was invalid.

Hi *****, customer service is important to us. We received your review. Please feel free to contact me so we can ensure your concerns are addressed. Sincerely, Mary-Ellen O’Regan (******************** or 902-406-7173)

Was in for a tire change and in the mean time the workers were ******** and being very loud and very unprofessional. Never going back for service. *****

Hi Emily, thank you for taking the time to give us feedback on your experience.  I’d like to hear more about your concerns, to see if we can get this situation turned around.  Sincerely, Mary-Ellen O’Regan ([email protected] or 902-406-7173)

I called Nov 20 and was on hold for 20 mins and then it said leave your number and someone will call you back within 2 hrs. This was at 9:15 am. It’s now November 21 and I’m still waiting for a phone call. All I wanted to do was to enquire about a new Sportage I saw on the lot. Looking to trade my Sportage for a new one but I guess Dartmouth *** doesn’t need the business. Not the first time I have had bad experiences at this dealership.

Hi Andrew, customer service is important to us. We received your review. Please feel free to contact me so we can ensure your concerns are addressed. Sincerely, Mary-Ellen O’Regan ([email protected] or 902-406-7173)

I recently (within the last 6 weeks) took a car to O'Regans for a provincially required inspection, at the time they failed the car for "separated ball joints" on a car from a very reliable brand (******) that had relatively low mileage (75k klm). They quoted me over $3000 for the repair. I took it to another certified shop and was told everything was (their words) tight and passed the vehicle. I subsequently had O'Regans offer to show me why they failed it, and other than a very rude service writer, tried to show me what they saw. There was no abnormal wear, no play, no separation, etc. Since they tried to make it right, and other than "Stephen", were very professional, I didn't escalate the issue any further. They recently did the same exercise to my father who took his own vehicle (a Hyundai with very low mileage, 25k klm - different brand but the same group and location) in for another unrelated repair and told him that the ball joints were separated and would need to be replaced. I inspected the vehicle and the front suspension was practically as clean & tight as the day it left the factory. My best advice is that if you get a large repair quote from O'Regans, especially if it is suspension related for whatever reason (mechanics' upsell incentive this month), have another reputable shop give you a second opinion.

Hi James, we take customer concerns very seriously. If we've fallen short in some way, as your review indicates, we would like to hear about it to see if we can turn this situation around. Sincerely, Mary-Ellen O’Regan ([email protected] or 902-406-7173)

I bought a used vehicle from them. Low kms still under warranty. Not even a week sis I have it and the check engine light goes on. Made the appointment and brought it in. Told me at the end of the day that the o2 sensor is faulty. Asked me if I wanted to leave it over night I said no. I need it. So they said bring it in Monday. Should only be half day. Waited all day no call. So I called them and they said the service department closes at 5. I received no phone call and I really needed my vehicle in the evening. Unbelievable that it takes 3 days for an oxygen sensor to be replaced

Hi Jeff, customer service is important to us. We received your review. Please feel free to contact me so we can ensure your concerns are addressed. Sincerely, Mary-Ellen O’Regan ([email protected] or 902-406-7173)

Great quality work, horrible loyalty. After a major repair over 15k, my car wasn't aligned and they had lost a set of winter tires. I provided the collision center with 4 brand new tires to have a perfect wheel alignment. These tires were from another car i had at home (same size) the tires were installed (which i paid for) and they threw out 3 of the tires that came off. They have me back a damaged tire and a new one to replace that damaged one. When the car was released to me they said they'll look for the tires. Some time later I did receive a phone call telling me i needed to bring my car in for a wheel alignment as they have no record of it. So they gave me my car with out a wheel alignment so i could destroy another set of tires. This was unreal, so i asked about the missing tires they said they weren't replacing them. So basically the collision center got paid from the insurance and couldn't care less about the customer. Money is #1 here, not the customer. Good Luck if you decide to use this collision center, I'd choose ***** *

Hi Jason, thank you for taking the time to give us feedback on your experience. We were not notified of your review until now. Our apologies for the delay. I’d like to hear more about your concerns, to see if we can get this situation turned around. Sincerely, Mary-Ellen O’Regan ([email protected] or 902-406-7173)

We purchased a 2020 ****** ****** **** ******** ****** Halifax in April 2021. Since day 1 we have had nothing but problems. The car was always pulling to the right and all over the road. We have taken the car to Oregans multiple times to get aligned and they tell us it is our tires even after purchasing brand new tires. We rotate the tires and drive for a little to see if that helps like they tell us to do. Only a couple months went by when we brought the car back to O'Regans to have the service manager come for a drive, and that is when he noticed the car was pulling to the right. He suggested another alignment and we were told it was perfect after that one. We then brought the car to a different mechanic for an alignment due to still having the car pull to the right and he had asked if the car was in a head on collision. We have gone through 4 sets of tires due to this issue. We contacted the head office of ****** to get this issue fixed, and the service manager of O'Regans ****** lied to them by saying the issue was fixed by rotating the tires. While dealing with this issue our engine has also been knocking. We addressed it the first time they told us it was nothing, addressed it a second time they ignored it. We had a friend come with the exact same vehicle to O'regans for them to hear the difference between the two. They said they would look in to it and haven't heard anything from them since. I feel that O'Regans ****** should either compensate us, or take the car back and give us the value that we put into the car (including the trade in). The service manager is very unprofessional, swears at customers and walks away when he thinks your wrong. I would never recommend O'Regans ****** Halifax/Dartmouth to anyone. We only gave a star rating because we had to.

Hi *******, thank you for taking the time to give us feedback on your experience. I’d like to hear more about your concerns, to see if we can get this situation turned around. Sincerely, ********** ******* (******************** ** *************

I purchased a 2020 ******** from O’Regans Halifax in Dec 2019. I have 27000 km on the car and it is only 1.5 yrs old. I had no issue with the car until I visited the dealership to install the summer tires when the staff member there advised me that I need to replace the Brakes Pads & rotors urgently!! and he extended his advice that I should prepare myself to change the Brakes pads and rotors every year!!! I asked why I must do that and why the brakes pads wear out this fast, he said because of our driving habits and because we drive inside the city and we use the brakes more than people who drive more on highways!! Not because of the weather and salt as *** claimed in another complaint on the website above!!! I had to visit *** on May 19 to replace the brake pads and rotors for $ 638. I asked if this service can be done under warranty, and they said No because they claim that this considers as a driver's bad usage, not a manufacturing defect!!! Can anybody tell me why I must pay to fix a brand-new car every year? Why must I pay to fix ***** cheap materials that they used to build their cars with? So, what is the point of buying a new car then! By the way, I do not drive my car that much especially during Covid when it is first hit in March, I did not drive it for 5 months. I won’t ever recommend *** to anybody; their cars are made of cheap materials and they make us pay to fix their cheap-made cars.

Hi *****, thank you for taking the time to give us feedback on your experience. I’d like to hear more about your concerns, to see if we can get this situation turned around. Sincerely, Mary-Ellen O’Regan ([email protected] or 902-406-7173)

I think it's not fair to pay around $1100 yearly to fix brake pads for a new car (around $90 monthly). My budget can’t afford something like this!!! I totally understand that any car needs regular maintenance, but the maintenance cost for these new cars should be less than the money spend in fixing used cars, for this reason, I decided to buy a new car. plus, I think it's a common issue with Kia’s cars as I heard and found form other people experience that their brakes get worn out very fast. Honestly, I'm not sure what's going on; is there is something wrong with this model? is it made by cheap materials? My old Kia Rondo 2006, I changed the brake pads after 2.5 years. Please I need to get more details and investigation on this problem.