Customer ReviewsforEasy Appliance Parts

Order Number: 23078094 I ordered - EAP979589 Door Handle 1 $81.48 The part arrived quickly but it was the wrong part. I received and return authorization and a return label. But I did not receive instruction as to which shipping company to use. (*** *** ***** ** ** ****.) They don't have a phone customer service, no agents available. Richard H

We are sorry for any issues this may of caused. . We are experiencing higher than usual email and call volumes and are working to respond to all of our inquiries as quickly as possible! The return was set up has a regular return and the label is not prepaid. The item can returned back using any carrier.

I placed an order for a part indicated as being in stock. The website states in stock parts will be shipped the same day. It has been three days with no status update. I have sent emails with no response and tried calling with " no agents available" to answer the phone. Has this business gone out of business???

We are sorry for the delay in responding. We are experiencing higher than usual email and call volumes and are working to respond to all of our inquiries as quickly as possible! Checking on your order. The item you ordered was in stock at the time of the order; however, when fulfilling the order there was an inventory discrepancy and the item went to a temporary backorder status. However we do show the order was cancelled on 12/06/23 and refunded in the amount of $67.91. We apologized for any inconvenience this may have caused.

I ordered a plastic drawer for the freezer section of my ********* refrigerator/freezer. Website said part was backordered and would ship in 10-15 business days. After 20 business days with no shipment, I called and was told the part would ship in 3-5 days. After 5 days, I called again, and the representative told me they had checked with the manufacturer, and there was no estimated delivery date for the part. So the 3-5 day shipment story was a "standard line" I would assume, with no basis in fact. My credit card was charged when the order was placed. I cancelled the order, and as with most online firms, it takes 3-5 business days to process a credit. At no time, did the company initiate any communication with me to tell me the part was delayed. They had my payment, so there was no negative consequence to them. Will not order from them again. Poor customer communication.

We are sorry for the miscommunication. The item was a special order item at the time the order was placed. We had to place an order with the manufacturer they are taking longer then our estimated 15 business days. We do show the order was cancelled on 11/15/23 and refunded in the amount of $113.01.

Order #******** Ordered part and confirmed that item was in stock & to be shipped immediately. 8 days later - no part. Contacted them and told a "glitch" in system indicated part in stock, but now on backorder. Continued to wait but part didn't arrive so I purchased a new fridge. Contacted Easy Appliance and cancelled order (written cancellation in hand confirming refund to be processed to my credit card within 2-3 business days). 14 hours after receiving a confirmed cancellation, I rec'd notification that part was being shipped. I immediately emailed customer service and informed them of my cancellation. Cancellation documentation and tracking info confirm that these events took place before physical shipment of item. They shipped the item anyway and I can't get though by phone to talk to someone that might even care. I am out over $300.00 and stuck with a useless part. I also find it interesting that the part is shipped from Vancouver to my location in BC when this an eastern Canadian company. It appears that they utilized the 3 hour time difference to their advantage and made arrangements to get the part shipped within hours of my cancellation to make it appear as a coincidence. NICE TRY but, I have little faith in coincidences particularly when I have written confirmation in my possession confirming cancellation and a refund. I expect this vendor to do the right thing by taking back the part with a full refund to me! I will post additional reviews on the progress.

We are sorry for any issues this may of caused. When the self service cancellation was done online the item was received from the manufacturer and in shipping process. We have emailed you prepaid return labels so you can return the item for a full refund. Please print and drop off at Canada post.

I ordered a part for my refrigerator door. It’s an older model and I was sent the newer improved part which did not work. I called and was told to send pictures of the original part and part delivered. I then was told to wait a week for the warehouse to process my claim. After the first week I was told they warehouse is still processing my claim. After the second week I was told they are still processing my claim. Not a very reputable company to deal with. Avoid them and deal with Sears parts online. They were able to get the correct part for my refrigerator. Still waiting…….

We are sorry for any issues this may of caused. When a claim is filed the process can take up too 7-10 business days. We do show your refund was processed on 09/18/23 in the amount of $165.18.

No part arrived. Phone goes to a “all agents are busy” messages after multiple phone attempts at all hours of the day. Multiple emails sent with zero response even after threats to dispute the charge as fraud. It’s been 6 months…

- We are sorry for the delay in responding. We are experiencing higher than usual email and call volumes and are working to respond to all of our inquiries as quickly as possible! We show your order has been cancelled and you will see a full refund for your order of $115.14 back on your credit card in 2-3 business days.

Avoid. Ordered a hinge for a Frigidaire refrigerator. Was depicted as a unit. The hinge is really three separate pieces, one imbedded in the bottom of the door. They sent one piece of the hinge which was a small piece of plastic that couldn't have cost more than 50 cents to make. Charged $15 plus shipping. Ridiculous. I'll get the rest of the hinge, but not from these guys. ****.

The hinge is also available has a kit which includes both the left and right hinges, cams and bearings however does not include the hardware. The manufacturer also sells pieces of the hinges so if a customer only needs one piece they are able to purchase that item. We get all out items directly from the manufactures Our prices are discounted based on the manufactures prices. We can refund half of your shipping cost as a one time refund for the inconvenience. You will see back on your credit card in 2-3 business days.

Not very impressed! No phone service!! Really! Higher than normal call volumes!! Take that ridiculous message off you phone! The website has incorrect information as to the correct part for my ********** replacment glass insert. It did not fit. Purchase was smooth and delivery was quick. Return label was prompt but Canada Post would not accept it since it did not have Canada Post logo and information. 2 emails in 7 days to them have not been addressed. Please help!! I just want this thing out of my house and get refunded. *** ** **** ***** ******* ** **********

We are sorry for any issues this may of caused. The return label is not prepaid. In order to set up a prepaid label we would need more information. We have sent you an email for more information. If you can please reply so we can set up the correct return.

I ORDERED SOME PARTS FOR A DISH WASHER. THEY CAME PROMPTLY, BUT I HAD ORDERED THE WRONG PART. SO I SUBMITTED A RETURN AUTHORIZATION 10 DAYS AGO BY EMAIL. TO DATE I DO NOT HAVE AUTHORIZATION TO RETURN AND GET MY CREDIT. AND, ALL OF MY MESSAGES HAVE GONE UNANSWERED. I ORDER A LOT ON LINE, BUT THIS IS ABSOLUTELY THE WORST, WORST, WORST SERVICE I HAVE EVER HAD BUYING ON LINE. AVOID BUYING FROM EASY APPLIANCE PARTS !!!!!!!!

We are sorry for any issues this may of caused. We have set up a return and an email with sent with all the return details. Thank you, Dispute Specialist www.easyapplianceparts.com 866-895-9295 Daily 7am – 12pm EST

Absolutely amazing service !!!! Ordered the part for my whirlpool dishwasher online; received notification my part was shipped less than 2 hours later. Package arrived in 2 days with my parts exactly as ordered. I would definitely order parts from this company / website again.

Thank you for your review. We are always happy to hear from our happy customers and strive to take all our reviews and use them to help us help our customers. If you have any questions or concerns, do not hesitate to write back or give us a call at the number below. Thank you, Dispute Specialist www.easyapplianceparts.com 866-895-9295 Daily 7am – 12pm EST