Customer Reviewsforbelairdirect

Johnson Insurance, the worst. Most incompetent employees I've ever had to deal with ever. They engage in harassing and aggravation tactics designed to enrage the customer.

We have had the opportunity to address the client's concerns regarding the backdated cancellation. Now that proper documentation has been received, an agreeable resolution was achieved.

My Dad had a home in North Vancouver and he used Belairdirect as his house insurance. When Dad died I had the insurance transferred into my name until the house was sold. In mid-Nov 2023 we accepted an offer. I immediately contacted Belair advising them of this and told them that I wanted to cancel the insurance as of Nov 28/23. They didn't think that I could cancel the insurance. I sent supporting documents to them, including a Contract of Purchase and Sale indicating that the house was sold. In the beginning of Dec I noticed that the monthly fee had still come out of my account despite the numerous emails and conversations. In Dec I put a stop payment on any withdrawals from Belairdirect. On January 26, my bank messed up and another payment was withdrawn from my account. This company is unbelievable. I had approximately 10 emails and at least that many telephone conversation. They would not let me cancel the insurance. The house was no longer ours and yet they kept withdrawing money. I'm not sure if this is considered fraud but it was a huge hassle. I will keep the stop payment on my account as I believe that they will still try withdrawing money. I have never seen anything like this.

Hi Melanie, we’re sorry to hear of your father’s passing. Unfortunately we’re unable to locate the policy you’re referring to with the available information. Please give us a call at 1-866-405-6763 so we can connect you with someone to look into your concerns.

I have only been with Johnson for about a year. It is not going well. I don't know how many companies are involved, or if they are just playing games, but the couple of times I have tried to call them, I get transferred over and over. Each person tells me that whatever I am calling about is the responsibility of another company (not just department, but actual company because they have all these 3rd party companies handling things), then they transfer me and I get the same story. Maybe they are just trying to wear me out so I give up? Either way, this is horrible customer service. If you are going to have your policies underwritten by multiple companies at least have a central way to figure that out. I am not employed by any of these companies, and certainly not paid. In fact I pay an extremely high premium for all my insurance so I shouldn't have to learn the corporate structures and processes just to get a question answered. I am now on the 5th call and cannot get anyone who knows anything. In fact each person has admitted to me that they have no idea how to figure it out. Really?

"Problem 1 "as provided by the client: Response - As of October 26, 2023 we have been in contact with the client and are working on resolving their concerns. "Problem 2" as provided by the client: As of Oct 31, 2023 we have not been able to proceed as we have not been provided the requested documentation for review.

I absolutely responded with all the information in an email on Oct 25, including my full address, contact number, ID#, policy number and a very detailed description of my concerns. I did not receive any response to that email, either by phone or email. If you need more information, please contact me by phone or email at any time.

I am still waiting for closure. On my travel claim, I did get a call telling me it was paid to the provider, only to get another bill from the provider. I confirmed they have not received payment. On the dental claim, I have received no contact at all since this review was made. It's been a month and not so much as a phone call about it.

I agree with the others, they are the absolute worst to work with. I pay for my coverage out of pocket and they still give me a hard time about everything. I have second coverage through with another company through my employer and they are awesome to deal with. Johnson's website is hard to use and makes uploading photos very difficult. There are many practitioners out there who still issue hand written receipts and Johnson's website makes it difficult to upload these. Johnson insists that the other company be accessed first and then they only cover a percentage of what remains. The other company, on the other hand, will cover 100 percent of what is remaining if Johnson would pay. The situation is absolutely ridiculous. I have spent so many hours on the phone with them, I am exhausted. **** works so hard to get people to buy through Johnson at retirement and it is the worst. Beware retiring teachers in Ontario!!

We were able to contact the customer and have addressed their concerns.

Worst experience ever. Quoted a low price so I switched -Took the majority of my business 2 house policies and a car then requesting multiple information letters about an accident that happened 9.5 years ago for the rest of my business. Terrible customer service never responded to repeated emails for over a month Requested letter of experience - provided then asked for another letter. totally ***************

Based on the issues disclosed by the customer, we have addressed all of their concerns and we consider the matter resolved as they did not wish to continue discussion..

****** company to work with. We got into an accident 6 weeks ago, heard from our rep once, then he went on 'vacation' and nobody has contacted us since!! We've tried contacting them daily with no answer. Once someone said they would contact us back, and they never did. We have NO idea what is happening with our car. Ahhh, so frustrating!!!

We were able to contact the customer and have addressed their concerns.

STAY CLEAR This company withdrew over $700 from my bank account without authorization. They admitted the error but said it would take 90 days to send a cheque by mail! Dreadful communications and poor business practices.

Based on the issues disclosed by the customer, we have addressed all of their concerns and we consider the matter resolved

I am insured through this broker for Unifund insurance. I have to say that this is one of the worst companies when it come to giving you back a reimbursement. I have to wait for almost 2 months in order to receive my cheque. 4 to 6 weeks for them to send my cheque, plus mailing time 7 to 10 business days to receive it! But when it comes to them taking your money if somehow you miss a payment and you do not make the payment asap your insurance is closed and they will report you. How shameful of this company to keep our money for 6 weeks before they mail out the cheque!! ***** on you!

We were able to contact the customer and have addressed their concerns.

I got into an accident two months ago and the repairs haven't even started! I feel like I'll have more luck chasing down Bigfoot than my adjustor, who's been dodging every call and email I've sent them. My car is stuck in limbo and I have no-one to talk to. I recommend going with a different car insurance. Turns out getting a good deal can backfire.

We were able to contact the customer and have addressed their concerns.

They like to close your account without telling you. When you call them to try to get help, they give you additude and don't help. They will not try to help.

• We were able to contact the customer and have addressed their concerns.