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Find a Location

Atlantic Heating & Cooling Solutions Ltd. has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Atlantic Heating & Cooling Solutions Ltd.

      1469 Elmwood Dr Moncton, NB E1H 2H5

    • Atlantic Heating & Cooling Solutions Ltd.

      553 Main Street Shediac, NB E4P 2C5

    • Atlantic Heating & Cooling Solutions Ltd.

      1203 Coldstream Road Stewiacke, NS B0N 2J0

    • Atlantic Heating & Cooling Solutions Ltd.

      388 Conway Road Ellerslie, PE C0B 1J0

    Business ProfileforAtlantic Heating & Cooling Solutions Ltd.

    Heating Contractors
    Multi Location Business
    Revoked BBB accredited business

    Current Alerts For This Business

    Accreditation Revocation:
    On 10/03/2023 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to failure by the business to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:

    6. Address disputes forwarded by BBB quickly and in good faith.

    6A. Provide a response to each complaint that:
    • Is professional,
    • addresses all significant issues raised by the complainant,
    • includes appropriate evidence and documents supporting the business' position, and
    • explains why any relief sought by the complainant cannot or should not be granted.

    At-a-glance

    Customer Reviews

    1.14/5stars

    Average of 7 Customer Reviews

    Customer Complaints

    23 complaints closed in last 3 years

    10 complaints closed in last 12 months

    BBB Rating & Accreditation

    Years in Business: 13

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Atlantic Heating & Cooling Solutions Ltd. has 4 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Atlantic Heating & Cooling Solutions Ltd.

        1469 Elmwood Dr Moncton, NB E1H 2H5

      • Atlantic Heating & Cooling Solutions Ltd.

        553 Main Street Shediac, NB E4P 2C5

      • Atlantic Heating & Cooling Solutions Ltd.

        1203 Coldstream Road Stewiacke, NS B0N 2J0

      • Atlantic Heating & Cooling Solutions Ltd.

        388 Conway Road Ellerslie, PE C0B 1J0

      Location of This Business
      1469 Elmwood Dr, Moncton, NB E1H 2H5
      BBB File Opened:
      11/4/2013
      Years in Business:
      13
      Business Started:
      15/6/2010
      Business Incorporated:
      15/6/2010
      Type of Entity:
      Corporation
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Mr. Jacques Hebert, Owner
      Contact Information

      Customer Contact

      • Mr. Jacques Hebert, Owner
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      23 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/09/2023

      Complaint Type:
      Customer Service Issues
      Status:
      Unanswered
      In January 2022 Atlantic heating was hired to install a generator that was to take 10 days from the time of deposit. 11 months later after several attempts to contact them and pressure them to complete the job they finally installed the generator mid November. During the final test the generator experienced an electrical fire due to incorrect wiring. We were assured it would be made a priority. After many other attempts to resolve we requested our money back. In March we hired a lawyer where Atlantic ignored the legal timelines after many attempts to get the generator issue resolved with no success. We ultimately filed court papers and are awaiting a court date. The generator that experienced the electrical fire continues to sit in our garage, unable to be used or moved without additional expense to us. We are currently out $11,600.00 as a result.

      Customer Reviews

      7 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Elizabeth B

      1 star

      15/08/2023

      We had an appointment for August 14, 2023, at 1 pm to have our mini split cleaned and serviced. No one showed up and we didn’t get a call explaining why. I called several times and got the automated message, stating how important my call was and that someone would be with me shortly. After 10 minutes of waiting, call was disconnected. I sent 3 emails but no response. Their website gives 2 addresses in Moncton. We went to one and no evidence they were ever there. The second one has their name on the building and hours of operation posted but door was locked, and about 5 of their trucks parked by the side of the building. This is very poor customer service. Doesn’t deserve one star at the present time.

      Local BBB

      Better Business Bureau Serving the Atlantic Provinces

      BBB Reports On

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