Business ProfileforCole Air Contracting Ltd.

Installation of Mini Split (2 head mini split in main unit of home/1 head in apartment) in our home February 28, 2023 Cost of $13,571.73 Was not advised of installation process (as in material location). Was told everything was to be run through attic and into the backyard side of our home. Which I questioned to begin with making sure nothing was to be shown on the front side of the house. Large 4' White Tube was installed and was going down the front of our home in a zig zag formation around a tree (our home is brown). Was told this could not be fixed. Spoke with Company Owner (he came to our home) basically said we were told everything and it would be our responsibility (money wise) if we wished for it to be moved, approx. $1000 to move and another approx. $1000 for outside contractor to fix siding and holes. Money we cannot afford. Company Owner agreed that he could see if tubing could be smaller and that he would contract someone out to paint the tubing to match our home. Someone did come to look and they managed to move the tubing a bit to go behind the tree instead of zig zag (seems like this was done only to avoid at first having to go behind the tree to begin with). But the tubing size and white color remained the same. This was in March. Nothing else has been done since. Numerous emails and voice messages have been left with Company and company owner with no reply whatsoever from anyone as to fixing our issue. We have been waiting on this since March 2023.