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Find a Location

Alex Russell Contracting Ltd. has 1 locations, listed below.

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    Business ProfileforAlex Russell Contracting Ltd.

    General Contractor
    BBB accredited business

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 13/8/2009

    Years in Business: 17

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    38 Tobin Road, North Sydney, NS B2A 3K6
    BBB File Opened:
    13/8/2009
    Years in Business:
    17
    Business Started:
    17/1/2007
    Business Incorporated:
    17/1/2007
    Accredited Since:
    13/8/2009
    Type of Entity:
    Corporation
    Business Management
    • Mr. Alex Russell, President
    Contact Information

    Principal

    • Mr. Alex Russell, President

    Customer Contact

    • Mr. Alex Russell, President
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Hire a reliable and trustworthy contractor

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    18/02/2023

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    **** was contracted and paid to complete a back patio door for my home in Sydney River. Despite repeated efforts by my property manager to contact him, and repeated promises it would be completed, he has not returned.
    Read More

    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Ed W.

    1 star

    09/11/2023

    **** ******* ** *** ***** contractor I have ever dealt with. He had a job approved in April of 2023. I never heard anything from him for months and months. Only after I persisted in contacting him did he finally show up to do my roof at the end of October. They removed my ridge vent and didn't replace it without informing or asking me. ********** **** Scotia tested and modified my attic space this summer with a ridge vent in place. He said he didn't care what ********** **** Scotia thinks. They barely put any tar around my chimney and then he told me it wasn't their responsibility to tar around the chimney. They didn't put a row of starter shingles on the back of my roof so now my gutter isn't getting all the water and its leaking in behind my face plate. He told me that the starter strip is not supposed to come out over the drip edge. He also told me that shingles don't shrink with time. They didn't inspect or replace any of the face plates. Any attempt I made at communicating my concerns was met with excuses and he would continually interrupt me and not let me talk. * ** ********* ***** **** * ***** **** ** **** **** *** ***** *********** *** ***************** ******** *** *** ****** *** **** ** *****

    Alex Russell Contracting Ltd. Response

    15/11/2023

    Generally, we do not tar around chimneys because there is flashing around it. Furthermore, regarding the start date, that was how far he was on a very long list of jobs that had been submitted prior to his. I did respond to him, to try to communicate this to him. Inspection if fascia was not a part of his contract, as there was aluminum over it. Mr. ********* failed to mention that his repair was a Nova Scotia Housing grant. Nova Scotia Housing sends their own inspector to inspect jobs contracted by them, I’ve been in business a long time and we never overhang the first shingles over starter strip due to wind. His previous shingles were not overhanging as well. His ridge vent was removed and I told him it wasn’t being replaced because his eaves are closed off with plywood and they have to be open for ridge vent to work. If he doesn’t remember this, it may be due to the fact that he was heavily intoxicated with marijuana during the entire three days my crew was working there. He is upset only because I removed my crew from the job site due to Mr. *********** conduct or he hadn’t had his marijuana at the time. There has never been any complaint from anyone during my entire time in business regarding shingles not overhanging and if they had been overhanging, there would have been a complaint about that as well. I will call Mr. ********* tomorrow, as well, to follow up. Thank you, **** Russell **** Russell Contracting Ltd.

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