Business ProfileforDeluxe Dry Cleaners

The company did not check and washed my wedding dress with a lipstick in the pocket of the dress. My dress ended getting thoroughly stained and took apparently 10 man hours to get to a point where they deemed it acceptable to return it to me. When I went to examine it I could clearly see faint pink staining all over the satin material. I was then expected to pay $250+tax for THEIR mistake! I have spoken to ****, one of their managers twice, and when I initially was called to be informed that they washed the dress with the lipstick, I tried to remain calm and respectfully asked questions, and was met with the statement-‘well you didn’t check the pockets either, so it’s not completely our fault’. Isn’t that one of the most basic things you do as a dry cleaner of any garment?? I was very off-put by this question and politely asked them what they were going to do to make this right, and he said they would work on it over several weeks and get back to me. I did not hear from them until 3-4 weeks later, and that was from me calling to check in and see how things were going. When I called **** after viewing my dress in worse condition than I left it, he continued to gaslight me and repeatedly told me that this was equally both of our faults and that I was still expected to pay in full because of all the hard work they put into fixing it—from an issue they created. When I brought up several talking points he proceeded to use a lot of attitude with me and eventually agreed to let me pay half price, which I still think is completely unacceptable-very poor customer service all around. My special dress is forever stained and I cannot sell it as who would buy it? This whole ordeal has been so upsetting! I would have shared photos of the dress, but they are holding it hostage until I pay, which I completely disagree with.