Business ProfileforFredericton Hyundai

After purchasing a car in spring of 2022 (With warranty) we set out on a trip on July 16th, 2022. While traveling a knocking came from the front passenger wheel. Thinking it was suspension, we made our way home. I called on July 18th to book in an appointment. The appointment made, and work to be assessed. After the work was done, I was told our extended warranty would cover the cost with exception of $100 deductible. Parts were ordered. Fastforward to August where I followed up on the status of parts and was told they were not in (backorder). Again, in early September. Nearing the end of September through October, I began calling weekly to follow up. The only problem? They never answered, and when I left a message, they never called back. Finally, I went into the shop and spoke in person. While there, I found out the parts were here and had been for some time. Frustrated, I booked an appointment to get the work done. After booking, I spoke with the General Manager to air my frustration and he confirmed he would have the location cover the $100 deductible. Day of the appointment comes. I drop the car off and about 30 mins into the appointment I receive a call saying they aren't covered and will cost over $700 to fix. I began to speak with manager who was going to look into it. After a week of looking and about 3 calls with no returned call, I stopped back into the GMs office again. Surprised to see me he called in the service manager who said they would need to put the parts into a database for approval from Hyundai Canada. I watched as she did this. She informed me I would hear back in about 4-5 business days. If they weren't covered, she said "I'm sure we can work out something". Two weeks later, I stopped in to see them again. This time, running into my original salesmen who I thought may be able to get things moving. The service manager stopped by and said it wasn't covered and went to a meeting. I've driven this car longer broken then fixed.