BBB Issues Consumer Advisory Regarding PowerSellerDigital.com

  
     
October 25, 2017

The Better Business Bureau Serving Metro Atlanta, Athens & Northeast Georgia is warning consumers to use caution prior to doing business with PowerSellerDigital.com.

PowerSellerDigital.com is located on Centerville Highway in Snellville, Georgia. Their telephone number is 888-224-9502. They state their nature of business is the sale of photographic equipment and supplies. Their website is http://powersellerdigital.com. A telephone number of 229-299-8999 is given on their website for those consumers who may have an issue ordering online. Consumers may contact the company via sales@PowerSellerDigital.com.

We have no information regarding the owner, principal officers or business start date or actual street address. Further research on their website showed it was registered using “Domains By Proxy, LLC” and contact information is listed as Scottsdale, Arizona.

BBB opened a file on this firm in October 2016. During our three-year reporting period, we have received 12,594 consumer inquiries.  

PowerSellerDigital.com has an F rating with BBB due to their failure to respond to consumer complaints.

BBB detected a pattern of complaints in our standard 36-month reporting period regarding the business practices of Powersellerdigital.com.

The patterns detected involves Sales Practices, Product, and Customer Service issues.

Sales Practice Issues: Consumers allege after ordering from the business website they receive an email requesting they call and confirm their order information. When the consumer calls, the business explains they did not purchase a battery for the equipment. Consumers believed the item was included but often go ahead and purchase the battery. The business also encourages the consumer to purchase an extended warranty through the product manufacturer. After receiving the product consumer receives warranty information through a third party separate from the product.

Product Issues: When the product arrives, consumers allege it is not new but a refurbished model. Some consumers claim they received no instruction manual or warranty information.

Customer Service Issues: Consumers reach out to the business regarding these issues and are met with unsatisfactory customer service. Consumers detail the person they are speaking with becoming irate, using foul language, and ending the call without addressing any concerns.

BBB contacted this firm on three separate occasions business to address the pattern. To date, the company has not provided a response.

To view BBB’s Business Review on PowerSellerDigital.com please click here or visit https://www.bbb.org/atlanta/business-reviews/photographic-equipment-and-supplies-retail/powersellerdigitalcom-in-snellville-ga-27694584?language=1