Business ProfileforApex Energy Solutions Georgia, LLC

I signed a contract with Apex for 8 windows on 10/20/21 and paid $3767 deposit. I was told windows would be installed in February, but they were not, and were installed 8 months later on 7/18. The windows were smaller, and they were installed with the frames extending inside the house which made it impossible to install drywall flush with the existing walls. I am a single female and felt at an extreme disadvantage trying to "convince" Apex that the installation was incorrect. After multiple calls and complaints Apex came out and reinstalled the windows correctly. In addition, 4 of the 8 windows were defective, and they ordered replacement windows. 3 of the 4 replacement windows were installed on 11/14, as the 4th was visibly damaged off the truck. The 3 replacement windows had damage and were very difficult to open. The screens were also defective. The 5 windows that were not replaced on 11/14 already have significant defects in the finish with multiple visible paint chips. I requested a credit from the manager ****** in May for the window delay. He assured me that was reasonable, and to wait until the windows were delivered to settle. After the issues in insulation and four defective windows, I again requested a credit, and was told to wait again until the replacement windows were installed. He insisted on my signature on the financing agreement even though the job was not complete. I met w/ ****** and the manufacturing rep from Allside today. After much discussion they agreed to reorder the 3 windows that were installed on 11/14, and said they would only give me a credit to have the windows with chipped finish painted. He seemed to forget the multiple promises starting in May to provide a credit on the job due to the manufacturing delays, as well as the issues with installation, and acted as if he was being ****** generous in offering to reorder the defective windows a third time. After I threatened to file a complaint w/ the BBB he offered only $1000 credit.