Business ProfileforWindow World of Atlanta

All exterior windows and doors were replaced by Window World (WW) 3-4 years ago. We had an immediate problem with French doors that open onto our deck. WW sub-contracts their doors with *****-Cascade (**), and every single issue relating to door repairs has been an unacceptably difficult process. ** reps would come not to resolve problems but instead look for a way not to honor their warranty blaming WW workers for poor installation instead of their doors being defective. Managers at WW attempted to resolve issues but ** would still refuse to honor their warranty. This particular repair dragged on for months and angered us greatly. Fast forward to now, there is yet another problem with the same French doors that requires window insert replacements. WW called me advising that ** refused to authorize the window inserts for our doors. A WW technician took pictures of the issues but ** said that they were insufficient and required pictures of the entire door from the exterior and also required a picture of the front of out house -- which has ABSOLUTELY NOTHING to do with our French doors in the back of the house. When I called WW, no one could tell me why I had to provide a picture of the front of my house to **. My husband and I were uncomfortable doing so; we both independently concluded that the pictures might be used to scope our house for a robbery. Why else would ** need a picture of our house?! They only need to know about the doors to be repaired for which they have information from the original installation. I told WW that I refuse to provide ** a picture of the front our house - that they don't need it. ******* Googled our address and said the picture was available on Zillow, so they apparently will download a copy to give ** to see if they will approve the warranty. I want to know exactly why ** requires a picture of our house when it has nothing to do with the door repair. Are they casing our house or is this yet another tactic to deny the warranty work?