Business ProfileforMaxie Price RV

Bought a brand new **** ** on 01/20/**** sign contract and loan agreement . The person in the office name ********************* inform us that after signing will take them a couple of days to get the ** ready for pick and Orientation. As of now today is 02/10/**** they still haven't call us to come to perform PDI/Orientation. Been calling the dealership asking when is the ** ready. Contacted them 01/29/**** they said it's still with technician. And contacted them 02/01/**** they says the ** is ready but have a cracked on the kitchen countertop waiting to be fixed, but we can still come pick up. We refused because once we pick up means we are accepting a malfunction item and any repairs will be up to their mercy and know they will drag for longer. At this point we need help in canceling and getting money back to get another ** somewhere else. Once we signed the contract they sales/loan office won't pick up phone wanting to ask them to cancel to exchange for something else. The family is having a trip coming up for the kids winter break on 02/19/****. They are causing such a hassle. Going on 3 weeks still don't have the new ** with everything working. We still have no PDI or Orientation. So Frustrated that's why coming here to ask for help.