Business ProfileforSuncatcher of Atlanta, Inc.

It has taken longer than 12 months to file a complaint because the item installed (pool heater) is seasonal and usually used 3 - 4 months per year. We contacted both the business, (Suncatcher of Atlanta) and the owner ************************* multiple times once the issue surfaced in April 2022. Here are the details:Suncatcher installed a pool heater at our home on or about March 10, 2021. Since the installation of the pool heater, we have had several occasions when it trips the circuit breaker. In April of 2022, we could no longer reset the circuit breaker. On May 18, 2022, we contacted Suncatcher to inform them of the problem. At that time ************************* provided us a referral to an electrician, ********************* with ***************** to assist us in diagnosing the issue with the pool heater. **************** informed us that it was an electrical issue caused by the pool heater not having adequate amperage and provided us with an estimate to wire the pool heater properly. He went on to advise that the continued use of the pool heater could cause damage, including electrical failure or malfunction. **** recommended that we discontinue use of the pool heater until it was wired properly. We immediately contacted ****************** to let him know of our discussions with **** and inform him of ***** diagnosis of the issue, and to advise him of the costs to repair the issues with the pool heater based on the estimate from ****************. During our last conversation with Suncatcher on or about May 20, 2022 ****************** indicated that he would speak with ********************* and get back in touch with us to discuss. Since May 20, 2022 we have called Suncatcher several times and left multiple messages, and sent a certified letter. Since receiving the estimate from ***************** we performed additional due diligence on our end, and we contacted two more licensed electricians to provide a professional assessment of the cause of the pool heater tripping the circuit breaker and estimates.