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          Northstar Security, Inc. has 1 locations, listed below.

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            Business ProfileforNorthstar Security, Inc.

            Security System Monitors
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 5/23/2008

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            Commercial Alarm Monitoring, Home Security Cameras, Flood and Freeze Monitoring, Video Surveillance Systems

            Business Details

            BBB File Opened:
            5/23/2008
            Years in Business:
            17
            Business Started:
            11/1/2006
            Business Incorporated:
            11/12/2006
            Accredited Since:
            5/23/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Terry Kilgore, President
            Contact Information

            Principal

            • Mr. Terry Kilgore, President

            Customer Contact

            • Mr. Terry Kilgore, President
            Additional Contact Information

            Fax Numbers

            • (770) 216-1974
              Primary Fax

            Email Addresses

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/21/2022

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            were approched by a salesperson and offered a securtiy system and a 3yr contract. at the end of the 3yrs we tried to cxl and was told that it was a 5yr agreement, that was incorrect, i had my sisiter as a witness and would have never signed a 5yr contract. so were mislead. so the only option was finish the contract and to call in by JUly 2022 before the contract expires.so, i tried calling on 7/7/2022, i was told i had to speak to an account manager, they were busy and offered a call back, no call back, tried again on 7/8, twice on 7/11/2022, 7/12 and twice on 7/21. never got any call backs or was no one in account management.on 7/21 finally got a hold of Kaden, told him i wanted to cxl and asked why. told him i didn't like being misled on the agreement and couldn't afford it anymore. well, he tells me the contract had already extended for 18 months. i was told to call back in 7/2022 to cxl and was misled again. he did offer several months free and the 44 dollars a month. I declined so there with was no resoultion and im filing this complaint. im sure there is alot of other people being mislead.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Esther L

            1 star

            06/21/2023

            I just got out of a 5yr contact with Northstar, I paid ***** monthly. I back camera was out for 6 months, they do not have technician to come out to your house, I had to do it myself I work with somebody on the phone for 5 hours. And alarm system that I have in my house doesn't even work. So I paid $6,000 for 5 years for nothing. I would not recommend their company at all. Lousy customer service.

            Northstar Security, Inc. Response

            06/22/2023

            This review has been posted to our profile by mistake. We do not service the ************** and never have. We have no record of this person ever being a client. We also don't have 5 year contract terms.

            Local BBB

            BBB Atlanta & NE Georgia

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