This Business Is Not BBB Accredited

1850 Cotillion Dr Unit 3201
Atlanta, GA 30338-7900
BBB File Opened: 06/20/2016
Business Category
  • Saltwater Pools - Equipment & Supplies
  • Online Retailer

Additional Information
  • Please take notice has absolutely no connection to Pace Research Ltd dba Discount Salt Pool located in Waller, Texas which markets salt cells for pools.


Additional Complaint Information

BBB has received numerous complaints in our standard 36 month reporting period from consumers regarding the business practices of Consumers allege they purchased products from the company and when they inquired about the delivery they are not able to make contact with the business nor do they receive their products. Consumers also state that their request for a refund has been ignored. The majority of the complaints forwarded t... Read More

Ad Review

In August 2016, BBB questioned this firm's advertising appearing on their website. We found the following advertised claims on

1. At Salt Pool Store we are passionate about providing you with the best equipment for your pool at the best prices.

In an effort to assist the company with this matter, BBB sent suggested modifications for each of their advertised claims that would bring them into compliance with BBB standards.

A... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for include:

  • 81 complaints filed against business
  • Failure to respond to 55 complaints filed against business.
  • 9 complaints filed against business that were not resolved.
  • Advertising issue(s) found by BBB.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for three years from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

This Business Is Not BBB Accredited

Customer Review Rating:


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