Business ProfileforTop Pitch Storm & Disaster Services, LLC

Top Pitch Roofing installed a new for us back in 2017 with a 30 year warranty. In November of 2021 we had a leak in our roof above our 2nd bathroom. We contacted Top Pitch to come fix the leak and ******* came out to fix it and stated the interior ceiling of the bathroom would need to be fixed by another department in his company as he only handles the outside. A couple weeks later the roof was leaking again and we called ******* to come back out. He sent another gentleman to fix the leak. We then tried for weeks to get them to repair the ceiling from the water damage. We were promised they would call us back or they were trying to get someone. Finally after calling to complain in January they said that ******* would be handling this even though he told us that wasn't his department. We finally scheduled someone to come onsite 2/17/22 to fix the ceiling and re-popcorn it. When the gentleman was done I expressed how displeased I was with the popcorn job. It was very clumpy, not blended, and obvious where the repair happened. I sent text to ******************* with pictures stating how it looked and did not receive a response. I resent pictures on Friday, 2/18, showing the pictures after it dried and explained a section was bubbled and not even attached to the ceiling so it will crumble. Again no response. We called their office again on 2/23 and spoke to someone who said that ******* is busy and him not responding is not him ignoring us, he would call me back that day. I asked to speak to someone in management and expressed how ignoring me for this long was not acceptable. A gentleman named ******* picked up and said he would call me and then hung up on me. I called back and spoke to *** who said she will have someone call me. After no response we called back on 2/24 and spoke to *** who said she is trying to get someone to reach out to us by EOD. After no response again we called on 2/25 and asked to speak to *** and was told she was on a call.