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Find a Location

Claim Group has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Claim Group

      1650 Oakbrook Dr Ste 415 Norcross, GA 30093-1885

      BBB Accredited Business

    Business ProfileforClaim Group

    Roofing Contractors
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.64/5stars

    Average of 11 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    2 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 9/25/2015

    Years in Business: 14

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Products & Services

    Roofing Consultants, Commercial Roofing, Concrete, Concrete Contractors, Driveway Installation, Driveway Repair, Hail Repair, Roof Deck, Roof Inspection, Roof Structure, Sod, Storm Damage Repair, Roofing Contractors

    Business Details

    Location of This Business
    1650 Oakbrook Dr Ste 415, Norcross, GA 30093-1885
    BBB File Opened:
    7/20/2015
    Years in Business:
    14
    Business Started:
    2/17/2010
    Accredited Since:
    9/25/2015
    Type of Entity:
    Limited Liability Company (LLC)
    Number of Employees:
    6
    Alternate Business Name
    • 30 Second Roof Quote, LLC
    Hours of Operation

    Primary

    M:
    8:00 AM - 4:00 PM
    T:
    8:00 AM - 4:00 PM
    W:
    8:00 AM - 4:00 PM
    Th:
    8:00 AM - 4:00 PM
    F:
    8:00 AM - 4:00 PM
    Sa:
    Closed
    Su:
    Closed
    Business Management
    • Mr. Brett Hayse, President
    • Mrs. Liz Hayse, Director of Operations
    Contact Information

    Principal

    • Mr. Brett Hayse, President

    Customer Contact

    • Mrs. Liz Hayse, Director of Operations
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Hire a trusted roofing contractor to repair, replace roof

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/25/2023

    Complaint Type:
    Order Issues
    Status:
    Answered
    I was contacted by *******************, Brand Leader, on April 17, 2022, regarding my roof that was damage during a hail storm. After which it's my understanding that he contacted my insurance to file a claim, and spoke to my insurance adjuster. My adjuster told me she would contact **************. In the meantime, ************** contacted again and asked me did I have five minutes to sign papers and he pick up the check. I refused, because he had not performed any work at all, and my insurance sent me a check for my roof repair with the understanding I can chose who I want to perform the roof work.On May 24, 2023, ************** texted my cell stating I signed a contract with his company that says there's a " surcharge of $3,000 if with our services you get approved and decide not to go with us.."I never signed a contract, and ************* has threaten me with text messages that his company will put a construction lien on my home....I don't feel safe and feel harass by his actions that have caused me to loose sleep and contacted my doctor due to elevated blood pressure.I believe he is bullying because I am a senior citizen !
    Read More

    Customer Reviews

    11 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dorleane K

    1 star

    04/13/2024

    I am a senior citizen, 6/2023 30 Second Roof Quote came to my home asking to inspect my roof for hail damage. I declined, they kept coming back. ******************************* asked for my insurance policy, I declined. After I talked to my insurance company I gave them the job. 7/18/2023 teenagers installed the roof and left my property a mess. 7/19/23 ************************* sent my insurance *** a false certificate of completion stating that the work had been completed so they sent me a check. ******************************* kept calling asking for the $16368.64 check from my insurance ***. I only paid him $14343.93 for the roof on the advice of my insurance *** He became angry when he didn't get the whole check and stopped answering my calls and texts. He told me to stop blowing up the office's phone. I texted and emailed him and asked for a copy of the contract that I signed 2 times before I got it on 8/23/2023, my initials were forged on the contract, they were computer printed. On 10/5/23 30 Second Roof Quote put 5 inch gutters on my home, I had 6 inch gutters, now there is a gap and you can see inside. I choose black they installed lime green and black gutters/downspouts. Charged my insurance *** $571.79 to paint and prime gutters/downspouts which they didn't do. Lied about side gutters being replaced on initial cost to insurance *** ************************* refuse to correct gutters, threatened to put a lien on my home because I would not give them the supplement check for the side gutters. ************************* sent 2 companies to my home to sell me gutter guards for over $5000. I have no warranty paperwork, my roof has not been inspected. When it rains my gutters leak at the corners. On 12/20/2023 I asked about a permit by ************ no response from **************, they pulled a permit on 12/21/23. They refuse to post the permit so that my roof can be inspected. I have pictures; my property before & after, the mess that they left, gutter material and all communications with ******************************* and *************************.

    Local BBB

    BBB Atlanta & NE Georgia

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