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          ARAC Roof It Forward has 1 locations, listed below.

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            Business ProfileforARAC Roof It Forward

            Roofing Contractors
            BBB accredited business

            At-a-glance

            Customer Reviews

            4.49/5stars

            Average of 39 Customer Reviews

            Customer Complaints

            19 complaints closed in last 3 years

            5 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 4/26/2013

            Years in Business: 14

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            ARAC Roof It Forward has offered roofing services to local residential and commercial customers since 2005.

            Products & Services

            Roof Replacement and Repair, Storm Damage Repair, Insulation, Gutters, Siding

            Business Details

            BBB File Opened:
            3/17/2011
            Years in Business:
            14
            Business Started:
            10/22/2009
            Business Incorporated:
            10/22/2009
            Accredited Since:
            4/26/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Number of Employees:
            96
            Alternate Business Name
            • ARAC Roofing
            • Alliance Restoration & Construction
            • ARAC Roof It Forward, LLC
            Hours of Operation

            Primary

            M:
            8:00 AM - 5:00 PM
            T:
            8:00 AM - 5:00 PM
            W:
            8:00 AM - 5:00 PM
            Th:
            8:00 AM - 5:00 PM
            F:
            8:00 AM - 5:00 PM
            Sa:
            8:00 AM - 5:00 PM
            Su:
            Closed

            Service

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Mr. John Phillips, Owner
            Contact Information

            Principal

            • Mr. John Phillips, Owner

            Customer Contact

            • Mr. John Phillips, Owner
            Additional Contact Information

            Email Addresses

            Industry Tip

            BBB Tip: Hire a trusted roofing contractor to repair, replace roof

            Customer Complaints

            19 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/28/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            On May 9, 2023, Roof It Forward replaced my roof and made repairs on my siding due to hailstorm. The total cost including supplemental cost is $17,030.81. $11,771.26 was paid. The siding repair, however, has been problematic. Ive had multiple interactions with Roof It Forward about the siding issue. Each time they send a work crew to fix the issue they do further damage to my house. Issue - Over the Patio: To repair the roof over the porch, the work crew removed the undamaged siding. When finished they reinstalled the siding; however, they didn't flush it properly to the house back to its original condition instead the siding was buckled leaving an opening/gap where water or critter could enter. I complained and Roof It Forward sent a crew to fix the issue. They replaced the siding, with the wrong size and color that was cut too short, which left a big hole/gap. When I complained they plugged the hole with silicone instead of fixing it right and repairing it to the original state (flushed to the house). They also nailed the siding to my house. I asked Roof It Forward on several occasions to send a professional sider to fix the issue. Each time they sent a work crew to fix the issue they did further damage to my house. The most recent fix was done on December 4, 2023. As agreed, they were to: 1) Use the correct siding size, 2) Remove the silicone to properly lay the siding flush to the house, and 3) Not use nails. They used the correct siding. However, they left the silicone without properly using the siding to correct the issue, created a new opening (gap) further exposing my house to the elements (water and critters), and used nails. At this point, I am actively seeking a professional sider to assess the siding for proper installation. The latest email exchange on December 22, Roof It Forwards Representative *********************** seems to think the issue is fixed. On the email exchanged, *** asked *********************** to come to my house to assess the work for himself to see if the work was done on his home or of a family member would he be pleased. Few Photos attached. As soon as the work is done satisfactorily, I will release the balance of the fund. I just want the siding to be installed properly to mitigate future issues. If I am paying for a service it should not be subpar work or service.
            Read More

            Customer Reviews

            39 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Soma M

            02/05/2024

            Roof started leaking, I called few roofers and ARAC roof it forward, **** from ARAC roof it forward came inspected the roof and showed me pictures of the damage. I choose to replace the roof with Roof it forward because they are really fast in their response. Other roofers took drone pictures and never shared the pictures or recommendations for 10 days. Good that I choose Roof it forward, everything worked as **** mentioned from delivery of materials, roofing team timings and their work, final inspection and cleanup. I am really satisfied with their work.

            Local BBB

            BBB Atlanta & NE Georgia

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