Customer ReviewsforProvence Real Estate, LLC

Non responsive. Racist. Unfair. ********************** Apartment building and location is not safe. Homeless people everywhere. Front door entrance always open. Easy access. Hallways stink. Bottom tier gym, terrible management. Zero Communication from anyone in the company.

Incompetence is the they give. Unprepared agents, false hopes, no actual manager of property or oversight. No care to do what they’re supposed to. No diligence in doing what they’re supposed to. Calling, e-mailing is pointless. Wish I’d looked the “property management company” before signing a lease based off how decent a unit looked. If corporate cared about people, the managers and agents would behave likewise.

They didnt respond to a maintenance emergency for AC and could care less about their tenants!!

This company was in charge of the Alexandria apartments the management knowingly didn't fix alot problems caused by there own maintenence men. The managers said they would., but the company marked all work orders as fixed then left. Management knew what they had did but didn't care. Suppose to fix the stuff not mark it off then leave. Tenants end up doing maintenence job.

Let me walk you through the nightmare that is Park 35 Apartments, Provence Real Estate, and now Faros Property Management.

The leasing office is incompetent, negligent, unprofessional, and downright willing to lie to tenants. Don't be deceived by their signage about "new management" and the freshly paved streets. Faros is just an affiliate of the parent company and they're just as awful. 80% of the time, they never answer the phone no matter when you call and they do not return messages. You have to go into the office every single time you have a problem and that doesn't matter because they stare you in the face and just lie so you'll leave. I started off on DAY ONE with a massive problem: they wouldn't give me my mailbox key. Every other place I've lived, the mailbox key is ready when you get your apartment key. Park 35 never gave me a mailbox key. For the first four weeks, I kept coming back asking when the key would be ready and the employee kept telling me it would be that week or the next day. It was never made nor given to me. I had to go directly to USPS and get keys made myself (which was $36).

But let's get into the meat of the reason why you should never move here. I was stupid enough to think that I could live with renting a downstairs apartment and that the noise "wouldn't be that bad." Unfortunately, I moved here in 2020 during the pandemic, so I was unable to see the unit and had to do a virtual tour. When I moved in, I had the worst upstairs neighbor. I was treated to an nasty girl who either had no job or had some kind of work from home job, because she NEVER LEFT THE APARTMENT AND SHE NEVER WENT TO BED. Why does that matter? Because the ceilings of these apartments are NOT insulated. At all. They might as well be paper. You get to hear every single solitary step the person above you takes and it is loud enough to be heard through headphones and ear plugs. You'd think that was bad enough, but the girl above me had a stereo system and she decided to blast trap music 24/7. And I mean that literally. Four separate times, she turned it up as loud as it could go and left it on the entire night. One time, she left it on for over 24 hours and I had to go stay at my cousin's place to get some sleep. I politely told her when I first moved in that the sound travels straight down into my bedroom and due to the fact that she had the bass at max volume, it could be heard through both headphones and ear plugs. She chose to ignore me and continued doing it.

Fun fact: it is outright ILLEGAL to play loud music in Dekalb county and Decatur between the hours of midnight and 7am, so she was breaking the law. I informed the front office of every last incident. Guess what? They told me they would "issue a noise complaint" and that "nothing else could be done." That's right. The tenant was violating her own lease, my lease, and the laws of Decatur, but they "couldn't do anything about it." I asked to be transferred to another unit. I was told they "didn't know when new units would be available" and that there was no waiting list. They also told me moving to a new unit would start the lease over and there was a $400 transfer fee. They also told me it was my responsibility to call the cops when the tenant left her trap music on full volume all night long. Finally, they told me she couldn't be evicted (which wasn't what I asked, I just wanted them to remind her that she's violating the law and her own lease) because of the moratorium. Basically, their response was "too bad that this tenant is preventing you from going to sleep because we refuse to do anything about it." It wasn't until I filed for legal action against Park 35 that they responded to my multiple attempts to solve the problem. Even then, they still lied to me about resolving the issue.

Not convinced yet? Okay, let's keep going. The leasing office does not give proper notice when maintenance will enter your unit. You have NO privacy in your own apartment. Using the toilet? Showering? Breastfeeding? Having sex? Walking around naked, which is your right to do? Putting your kid down for a nap? Guess what? At ANY point in time, you could get a knock on the door from maintenance and then they waltz into the unit for whatever it is they need to do. You have to stop whatever you're doing, if you're even home, and deal with them. As of recently, they began issuing "notices" when they are doing inspections, but they give them to you at 5pm and tell you the maintenance crew will be there the next day anywhere from 10am to 5pm, so you have no chance of being able to adjust your schedule. Maintenance requests are NOT scheduled. You put them in and they show up when they want to with NO notice at all. They only give notice for inspections and that's it.

Still not convinced? Have some more! They texted the tenants in building 3505 to tell us that they were going to repave the parking lot and to move our cars or they would be towed. It stated it would take from 8am to 6pm, so to avoid the noise, I drove to a relative's house to stay over. I have a security camera set up. I checked it today at 1pm and the cars were still parked and there was no sight of the construction crew. I called the office and was told they rescheduled without informing the tenants via text message. And they also couldn't even tell me when they were going to reschedule it.

The "gated community" thing is also a joke. The gate is broken most of the time and the "security" they hired consists of negligent jerks who sit on their phones all day and don't pay attention to anyone driving into the complex. Don't believe a word of what they say about security.

I am telling you one last time: Do. Not. Move. Here. A cardboard box would be better than living at Park 35 Apartments and ANY of the properties managed by Provence Real Estate LLC.