Business ProfileforProvence Real Estate, LLC

I am owed a refund of our move in deposit, Provence Real Estate manages the apartment complex we moved out of in December. We were in Apt. 4101 in The ************************ from May 26 through December 24 of 2023. I was told the check was mailed to us January 8, after 10 days I stopped by the office at the apartment complex to inquire and a week later on January ************************************ ****** called me indicating that the check had been sent to the wrong post office box and had been returned to their ******* office and that it would be sent back out to the correct address the next day. After 2 more weeks passed without receiving the check I followed back up several times with the office staff in ****** until I was finally told there was nothing else he could do other than give me the number to the main office in *******. I tried all 6 options on the phone tree and could not speak with an actual person, only voice mail options, even pressing 0 for the operator goes back to a voice mail. I left a detailed message with the accounting ***** about my deposit refund and was contacted by ********************* who said she was familiar with the situation and would stop payment on the original check and issue a new one, this was on Feb. 6, now 2 weeks later and still no check and she has indicated she would stop payment on the second check and issue another new one. I asked about having it sent overnight and was told she could not do that and asked me to give it another week. I just don't believe this is appropriate, the lease ended nearly 2 months ago and I should not have to wait this long to get the deposit back. They subtracted the final utilities from the deposit which left a balance of $188 owed to us so it's obviously not a large amount but we should not have to wait this long, there has to be a better way than just issuing another check and waiting to see if it arrives. I have had no problems receiving mail from anyone else.