3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Chase O
1 star01/18/2024
Cinc Service and Contract Complaint I'm writing to express my dissatisfaction with Cinc's services and response to contractual obligations. My experience involves technical issues, overcharging, and inadequate communication, culminating in a failure to meet the agreed-upon service standards.Technical and Billing Issues:Continuous technical problems, including a nonworking Agent Cinc Number, and consistent overcharging have severely impacted my business operations, contrary to the promised service level.Account Manager Negligence:The lack of effective communication from my Account Manager, who admitted to personal issues affecting their professional performance, has led to minimal support and attention to my account. This neglect further exacerbates the service inadequacies.Breach of Contract:Cinc's failure to address and rectify these issues suggests a breach of contract. The services provided fall short of the standards agreed upon, justifying my request for an early termination of the contract.Despite these issues, Cinc has refused my request for early contract termination, insisting on adherence to the end date of September 30, ****. This inflexibility, in light of the company's service failures, is unacceptable.My experience with Cinc has been disappointing, marked by unfulfilled commitments and a disregard for customer satisfaction. I urge immediate attention to this matter, including a review for early termination options, given the company's inability to meet its contractual obligations.I regret having to resort to this public platform for resolution, but the circumstances have left me with no alternative. My experience with Cinc has been thoroughly disappointing, and I urge potential customers to consider this review when making their decision to engage with the company.Review from Noey O
1 star01/09/2024
This company is very rude!! If you don't do what they want you to do they get really nasty and hang up the phone in your face!!Review from Nola L
1 star10/25/2022
Hello, I spoke with ************************* through Commissions *** Services Known as Cinc September 22nd 2022 to purchase the Cinc software. The on boarding started on October 5th with ****** which was the start date of the services. I was on edge with ****** if I should do the month to month or sign a full contract due to knowing this is a big expense. I explained to her I would like to do the month to month but that seemed way to expensive.She said what can she do to get me to sign up and I asked if there is any way I can try it first so I'm not obligated to the full contract and she explained to me we can write up a 6 month addendum if you want to cancel the services anytime then you can. That gave me the ease of mind to cancel if needed. Two weeks later I made an appointment to speak with *** the cancellation Specialist on October 18th and she explained she has to talk with the committee and it will take 2 weeks to even have them discuss to get out of the contract. I was informed I had 6 months to try it and if i would like to get out of it that's not a problem according to *************************. I was miss informed and stuck with this contract hoping they will let me out when they talk in the upcoming two weeks. They also sent me an invoice error in my email as well and said they will fix it. They just took more money out of my account which is way more than the first months price and will not cancel. They took $1299.00 out of my account for the website and I was explained it was supposed to be $250.00 for the set up fee. I hone
CINC Response
10/26/2022
Hi *******************, thank you for sharing your feedback. We see you started using CINC in October and have been in contact with ****** and a few other team members in the past 24 hours. We have made contact with you directly and are working to review your account for charges and make any necessary refunds for October.
Within the agreement and the six-month addendum you signed it stated: the termination of the contract can occur on the 180th day from the launch date by providing a written termination notice at leads 2 billing cycles before the 180th day. In your specific instance the launch date was October 5, 2022, so 180 days post this date would be April 3, 2022.
As you just started CINC, it would not be easy to see the value. We understand how you feel and want to learn more about how we can set you up to find value and an ROI with CINC. Some new clients have felt the same overwhelming feeling when starting CINC lead generation and conversion. Agents succeed with CINC when completing training, calling their leads, identifying notifications alerting there are engaged leads, and giving the system time to warm up their leads into clients.
We are committed to improving your results and experience. Our team has also spoken with you 1-on-1 regarding your concerns. In the meantime, if our team can further help you, don't hesitate to contact us at ******************************.
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