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            Customer ReviewsforSapir Realty

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            6 Customer Reviews

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            • Review from Raven W

              1 star

              08/25/2023

              They gave me a 60 day notice to vacate. From 6/3-7/31. Which was not 60 days, by the way. They are now charging me $800 for a whole house painting, and $200 to clean brand new carpet, thats only in about 1/4 of the living room. The **** system and vents were filled with holes from snakes and rodents. The solution was to duct tape them. This made my electric bill extremely high and caused sinus issues in the summer, due to the poor air flow. There were rat droppings in the closets at move in. All of the doors had water damage at the bottoms. They have the most unprofessional and unpleasant vendors to address maintenance issues.Ill admit that I was desperate to move when I found the property and Sapir just exploited that. Now, they are not only keeping my security deposit but also have the audacity to have a remaining fee.

              Sapir Realty Response

              08/30/2023

              Dear *****,Thank you for bringing your concerns to our attention through the Better Business Bureau. We take all feedback seriously and are committed to addressing your complaint in a fair and transparent manner.We understand from your complaint that you feel you were charged more than expected for tenant-related damages. We sincerely apologize if there was any confusion or dissatisfaction regarding the final billing process. Our aim is to provide clear and accurate information to all of our tenants throughout their tenancy and during the move-out process.Upon receiving your initial concern, we took immediate action to address it. We offered you the opportunity to dispute the charges related to tenant-related damages. We reviewed the matter not just once, but twice, in order to accommodate your concern and ensure a thorough evaluation of the situation. It is always our goal to provide our tenants with a fair and reasonable resolution.After careful review and assessment, we proceeded to process the final billing based on the findings of our evaluation. We understand that there may still be a remaining balance of $455.94 as per the final bill. We kindly request that you reach out to us to discuss arrangements for the payment of this balance. We value open communication and are here to assist you in finding a suitable resolution.Please feel free to contact our office at ****************************** at your earliest convenience, and our team will be more than willing to help you address any concerns or questions you may have regarding the final billing or the remaining balance.We apologize for any inconvenience this matter may have caused and appreciate your understanding as we work towards a resolution. Thank you for the opportunity to address your concerns, and we look forward to assisting you further.Best regards,

              Sapir Realty Response

              08/30/2023

              Dear *****,Thank you for bringing your concerns to our attention through the Better Business Bureau. We take all feedback seriously and are committed to addressing your complaint in a fair and transparent manner.We understand from your complaint that you feel you were charged more than expected for tenant-related damages. We sincerely apologize if there was any confusion or dissatisfaction regarding the final billing process. Our aim is to provide clear and accurate information to all of our tenants throughout their tenancy and during the move-out process.Upon receiving your initial concern, we took immediate action to address it. We offered you the opportunity to dispute the charges related to tenant-related damages. We reviewed the matter not just once, but twice, in order to accommodate your concern and ensure a thorough evaluation of the situation. It is always our goal to provide our tenants with a fair and reasonable resolution.After careful review and assessment, we proceeded to process the final billing based on the findings of our evaluation. We understand that there may still be a remaining balance of $455.94 as per the final bill. We kindly request that you reach out to us to discuss arrangements for the payment of this balance. We value open communication and are here to assist you in finding a suitable resolution.Please feel free to contact our office at ****************************** at your earliest convenience, and our team will be more than willing to help you address any concerns or questions you may have regarding the final billing or the remaining balance.We apologize for any inconvenience this matter may have caused and appreciate your understanding as we work towards a resolution. Thank you for the opportunity to address your concerns, and we look forward to assisting you further.Best regards,
            • Review from Raven D

              1 star

              08/14/2023

              Horrible. I have applied to a home that was listed as vacant. After applying I received a phone call stating the house was off market and I could apply to another home. I mentioned the house was not off market when I applied. They transferred my application to a similar unit and a little cheaper. I make three times the rent, have a clean record and have good credit. No one has returned my call to inform me as of why I have not been approved for the second apartment. If I could leave 0 stars I would.
               
               

              Sapir Realty Response

              08/30/2023

              Dear *****,We appreciate you taking the time to share your concerns with us through the Better Business Bureau. Your feedback is important to us, and we want to address your complaint promptly and professionally.First and foremost, we would like to extend our sincerest apologies for any inconvenience you *** have experienced in relation to the property you were interested in. We understand that finding a suitable rental property can be a crucial decision, and we regret any disappointment that *** have arisen due to the property's unavailability.We regret to inform you that the property you were inquiring about is no longer on the market. Since your inquiry, we have encountered unforeseen circumstances that led us to withdraw the property from availability. We understand how this unexpected change *** have affected your plans, and we genuinely apologize for any inconvenience this *** have caused.However, we do have an alternative property available that might meet your needs. It's important to note that the rental amount for this property is higher than the previously inquired-about property due to market fluctuations and ***************** factors. We understand that this change in rental cost *** be a consideration for you, and we are committed to providing you with accurate and transparent information.To further assist you, a member of our leasing team will be reaching out to you at the earliest convenience to discuss your options and address any concerns you *** have. We value your interest in our properties and want to ensure that we explore every avenue to find a suitable solution for you.Again, we apologize for any inconvenience this situation has caused and appreciate your understanding as we navigate these changes. Please be assured that our team is dedicated to working with you to identify the best possible solution moving forward.Thank you for your patience, and we look forward to connecting with you soon.Best regards,
            • Review from Shadille S

              1 star

              06/13/2023

              Where do I begin? This entire process has been a nightmare from h*** I first viewed a property & really liked the ***************** After the most ridiculous application process (violations of fair housing), I was finally approved however I was told that I would need to pay TWO months as a deposit & the first TWO months of rent up front. My credit score is in the middle 750s and my income is well over 3 times the amount of rent. I viewed the application screening & when I asked what the criteria was for assessing the move-in costs, I was told its up to the owners discretion. FAIR HOUSING VIOLATION! You must be consistent with all applicants!Fast forward, I saw another unit that was furnished. I request a few *************************** requests before moving in & I was told that all items would be scheduled. I was then told to view the property as it was ready to move in. Yallthe furniture was covering MOLD all through out the apartment, door handles were missing, holes were in the wall, and the place was DIRTY! They try to push you to submit a security deposit to take the unit off of the market but then keep your money after you dont want to live in the trash that they present to you. DO NOT LEASE FROM HERE!
            • Review from Derek A.

              1 star

              02/20/2023

              We rented a property managed by Sapir through VRBO. Sapir double booked the unit and gave out the door code to several other renters, who we found in our space upon returning from an attraction. We called Sapir, who hung up and refused further communication that night. We were able to get someone in the phone the following day who assured us that a maintenance man was coming to change the door code. No one ever showed up and again, Sapir refused further communication aside from the standard check out e mail we received on our last day. Unsafe conditions, non existent communication, and poor management led to an anxiety filled vacation.
            • Review from Hc C

              1 star

              12/28/2021

              They deserve 0 stars this company is the absolute worst. I would never recommend them to anyone every year the rent goes up $300 plus dollars I'm up to **** a month. Which is ridiculous. They hired janky vendors and they never fix anything. They aren't willing to offer anything like I've been in my home 5 years They won't paint the inside of the house. Tricked me into resigning my lease for upgrades that they haven't done the bare minimum. Do not rent from them period. Most of all the homes are raggedy and extremely high to rent just ridiculous.
            • Review from SU G

              1 star

              08/16/2021

              I'd give this company a ZERO if I could. Our HOA has been dealing with this property manager for a few years now and all of our interactions have been less then professional - with issues ranging from shady vendors and a call center in the *********** to a lack of communication and honesty. I wouldn't recommend them to anyone and would personally NEVER deal with them again.

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