Business ProfileforHead's Plumbing Sales & Service, Inc.

Head's Plumbing sent Technician ************** on April 17, 2023, after a sewage line blockage caused backup and overflow in a shower and toilet. He confirmed the blockage was under the house and told me it would cost $850.00. I agreed. Thereafter he told me he needed another person and more equipment, and it would cost $1,955.00 with a 50% deposit. I wrote the $977.50 deposit check and signed his mobile device as requested. After receipt and printing I saw a signature at "******% percent satisfied" with the work on April 17th, before work had begun. He returned with another person April 21st. After receiving the final $977.50 check ************** told me the bathroom would back up again and he is sending me an estimate, good for thirty days. The estimate was $842.87. The bathroom backed up and overflowed two (2) days later (Sunday, April 23rd). I wrote Head' Plumbing with this complaint among others. I spoke with Ms. ******* Head who did not acknowledge the work was not done but did not dispute it either. Her response was she regret I was not satisfied. She sent Technician ***** who she said was her best. He came May 31st, but instead of fixing the sewage line problem, I was sent an estimate to replace all of the pipes and hardware under the house for $6,820.39. After inquiries I called ************, **** that sent two (2) technicians on June 5, 2023. They pulled a toilet, cleared the line, and made sure the line drained all the way to the street. I received a 30-day warranty, and Senior Discount that made the total price $500.00. There has been no blockage, backup or overflow for 30 weeks (over 200 days). I want a full refund ($1,955.00) for work not done by Head's Plumbing, as evident by **************'s admission, the April 21, 2023, estimate, and subsequent $6,820.39 estimate. I have correspondence with **** delivery verification, Head's Plumbing documents, cancelled checks, and ************ LLC workorder and cancelled check.