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          Cross Plumbing, Inc. has 1 locations, listed below.

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            Business ProfileCross Plumbing, Inc.

            Plumber
            BBB accredited business

            Contact Information

            3357 Liberty Rd

            Villa Rica, GA 30180-3327

            Visit Website
            Email this Business
            (770) 942-7446

            Business hours

            By Appt. Only
            Business Hours
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only
            By Appt. Only

            See Additional Hours

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            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 4/23/2010

            Years in Business: 48

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Cross Plumbing, Inc. provide a variety of plumbing services.

            Products & Services

            Residential Plumbing, Commercial Plumbing

            Business Details

            Location of This Business
            3357 Liberty Rd, Villa Rica, GA 30180-3327
            Email this Business
            BBB File Opened:
            1/21/2010
            Years in Business:
            48
            Business Started:
            1/1/1976
            Business Incorporated:
            6/26/1981
            Accredited Since:
            4/23/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Cross & Sons Plumbing
            • Cross & Sons, Inc.
            • Cross & Sons
            Hours of Operation

            Primary

            M:
            By Appt. Only
            T:
            By Appt. Only
            W:
            By Appt. Only
            Th:
            By Appt. Only
            F:
            By Appt. Only
            Sa:
            By Appt. Only
            Su:
            By Appt. Only

            Service

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Mr. Wilbur E. (Gene) Cross Jr., President/Owner
            • Ms. Kristina Hughes, Office Manager
            Contact Information

            Principal

            • Mr. Wilbur E. (Gene) Cross Jr., President/Owner

            Customer Contact

            • Ms. Kristina Hughes, Office Manager
            Additional Contact Information

            Fax Numbers

            • (770) 456-4167
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a trusted and verified plumber can save you time and heartache

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Myrtice S

            04/21/2022

            WAS TOLD BY CROSS AND SON THAT I NEEDS TO INSTALL NEW PCV **** SO I HIRE THEM TO DO JUST THAT MY PLUMMING WAS FLOWING JUST FINE UNTIL THEY INSTALL THE **** THEN MY BATH TUB AND SHOWER BACK UP AND I WAS TOLD THE HE COULD NOT FIX IT. IF HE DID HE NEED TO DIG UP MY FRONT YARD TO PUT SOMETHING ELSE DOWN AND HE LEFT MY PLUMMING BACK UP BUT SAID HE HAD PUT THE NEW PCV **** IN HOW IN THE **** YOU INSTALL SOME **** IN THEY ARE NOT DRAIN. I GET HOME THAT NIGHT HAD TO CALL FOR EMERGENCY ******* TO FIX WHAT THEY MESS UP I THINK THAT THEY WERE TRYING TO GET ***** MONEY OUT OF ME FOR SOMETHING I DID NEED LET ME KNOW IF ANYONE ELSE HAD THIS TO HAPPEN TO THEM

            Cross Plumbing, Inc. Response

            04/28/2022

            Thank you for your review. We are always looking for ways to improve the experience we provide and its candid feedback like yours that helps us do just that. I am so sorry that our services did not live up to your expectations. It is my goal to keep this negative experience you had with us from happening to anyone else. If you are willing; I would love your feedback on what we should have done different so that we can avoid this type of situation in the future. Please reach out by email ********************************************************** or call ************, to discuss this further so that we can take this negative situation and make it a teachable one for our whole team. Thank you again for bringing this to our attention. I do hope that you will give us the chance to earn your business back should you need a plumber again in the future.

            Customer Response

            04/29/2022

            IN FEW WORDS IF YOU LAID THE ***** AND THEY WERE NOT DRAIN WHEN YOU LEFT YOU DID NOT DO WHAT YOU SHOULD HAVE DONE BECAUSE MY PIPE WAS DRAIN WHEN YOU CAME IT SHOULD HAVE BEEN DOING THE SAME WHEN YOU LEFT THAT MY HOLD POINT
            Read 1 More Customer Review

            Local BBB

            BBB Atlanta & NE Georgia

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