Customer ReviewsforThomas Eye Group, PC

Unnecessary long wait times at each appointment...******************** is rude and acts like he's doing you a favor by treating you. Three months after cataract surgery and still having slight pain and blurred vision...dismissed me at last recheck and said he'd see me in 6 months. Asked what about the blurred vision and light sensitivity, he said, not once but TWICE...I can't put your cataracts back! I was too stumped to respond...thinking back, all his comments and remarks were like that. So sorry I chose this practice and this doctor!

This practice is trash!!! My mother is a new patient with Cancer and each appointment they dont call to tell you about an appointment being canceled or rescheduled, they text. Not acceptable!!!! I confirmed an appointment then late afternoon prior to the appointment, they canceled for an early morning after I confirmed for an afternoon, FUNNY!! We are not locals, but yet come from out of town. Again, funny. Its always the doctors are not in, off or had an emergency. So who is running this place??? I am starting to think maybe its my mom, her insurance, I dont know. Sad that they treat patients this way. Looking at the other reviews, i see why. If we can help it, try not to be back!!!

On Friday, September 23, 2023. I had an appointment for 2:10pm. I was not seen until 430 that afternoon. I hate that location. When I have to go there Im stuck more than three hours waiting to see a doctor. Nowhere Anthonys *************. A patient should be waiting 3 1/2 hours to see eye doctor. There was a man there with his mother, he yelled out, hes been there with her since 1:30. It was 4:30 she was not seen. He shot it out. F*** all of you and he left very very angry. I was not seen until 4:35 PM. I left out at 4:55 PM. That location needs to be shut down. It has been four years since Ive been going on and off. the last few years I had to travel to the Dunwoody location. (50 minutes from my house). I decided to go there since it was 15 minutes from where I lived. I would never go back, poor establishment.

Terrible company. I paid over $300 the amount that was given to me during my appointment because on the day of they said they do not take my insurance. They later sent me a bill for $218. I have called several times to receive explanation of the charges and they do not call back. I received a letter that I have been referred to a collections agency

WAITED THREE MONTHS FOR MY DAUGHTERS APPOINTMENT AND WHEN I CALLED TO CONFIRM APPOINTMENT A FEW DAYS PRIOR THEY TELL ME WE NO LONGER ACCEPT YOUR INSURANCE AND THE DR IS OUT OF THE OFFICE SO YOUR APPOINTMENT WAS CANCELLED AND I HAVE TO WAIT ANOTHER MONTH FOR AN APPOINTMENT! VERY UNPROFESSIONAL!I SHOULD HAVE BEEN NOTIFIED OF THE CANCELLATION, NO REGARDS FOR THE PATIENT.

Terrible. My contact presciption had lapsed. Got eye exam. Said they wanted me to try a couple new contacts. Went in after 3 weeks of not hearing anything......told on backorder.My contacts have been in my eyes for a month and a half and no communication.So done with Thomas Eye Group. Don't walk.......RUN

********************** at Thomas EyeGroup has been wonderful in keeping my eyes in good health. Through cataract following, surgery & follow up his care has been oriented to excellence in practice, ***************************

Every time we come here we wait FOREVER!!! Its awful. Never coming back.

Dr ******** and his crew are wonderful! I have been coming here for over 30 years and have never thought of going anywhere else! I am 97 and still can see beautifully, thanks to great eye care from Thomas Eye Group!

I have been going to Thomas Eye group for a number of years (my original doctor was Dr. ******************** until he retired). Over the past few years I feel that the practice has become very impersonal and I feel like I am being 'herded' through the process. My most recent visit confirmed this.I went on-line to make an apointment. To my surprise, the doctor i had been seeing for the last few years was not listed as an option for the appointment. In fact, for this MULTI optometrist practice, i was given the choice of ONE doctor, even though my dates were very flexible. This is unacceptable (and where was my usual doctor??)! After inputing all my insurance information and personal information on line, I arrived for the appointment and AGAIN, i had to input my insurance information in the kiosk before i could be checked-in.The appointment was fairly straightforward as usual although i did feel the doctor was ******* the appointment. After the appointment i was sent to the contact lens area for a fitting. I was informed that they needed to order the lens i needed and i would be contacted for an appointment. OK...so the next time i heard from them was a message informing of when the appointment would be ( i was not asked, i was told when the appointment was) I had a conflict with the date and IMMEDIATELY called the office to reply that i had a conflict. I was sent to an answering machine and left my message. I did not receive a call back and then the day before THEIR date i was reminded of my (conflicting) appointment!! I again immediately replied to the text message that i had a conflict. Once again 'crickets'. After THEIR appointment date that i did not go to, i received a message that I had missed my appointment! I ressponded again, with some agitation. Finally I got a call and we mutally agreed on an appointment, which i attended.All this experience makes me feel like it's all about their convenience, not the patient's.THEN, I receive email that my old Dr. moved location