Business ProfileforTate the Great Moving Company, LLC

On Sept 6, 2022 **** the Great Moving was hired for a local move of my home from *******, ** to *********, **. The contract was for 4 movers and a 24 ft truck to load at *********** and make one stop at ******************************** to pick up additional items, all to be unloaded at my home in *********. In our overview we discussed the rough estimate of items at the 2nd stop to be loaded (~20 boxes and a refrigerator).When the crew arrived there were only 3, 4th eventually showed up. The crew leader walked through the home with me as I showed him the items that would need to be handled with care. I stressed to him the value of the Impressions Vanity set that was located in my bedroom and asked him to show the utmost care with the items. He told me that I should also definitely sign up and pay for the insurance, which I did. The crew continues to disassemble, wrap and move the furniture and other items to load onto the truck. Once the truck was unloaded hours later they headed to the Cherry Ridge address to my understanding to pick up the items from there. My Mother lead them to the house while I locked up the ********* home to follow. As I pulled up to Cherry ******* over here the crew telling my Mom they are not willing to load the boxes and are only willing to take the necessary and the refrigerator. After some frustrating conversation they loaded 6 boxes and the refrigerator to return to the ********* home. They were supposed to assemble the couch, bed(s) and unwrap the items that were moved once unloaded. As they began to do so the Crew leader shows me that they have damaged multiple items including the vanity that I pointed out earlier. I filed the insurance claim and reached out to the owner to talk to him about my experience, where he replied "You know you don't to to talk to the owner" as if it was beneath him to have the conversation. Nonetheless the claim comes back with no coverage for the damaged items and a $60 courtesy offering!