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          Tello, LLC has 1 locations, listed below.

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            • Tello, LLC

              4780 Ashford Dunwoody Rd STE A236 Atlanta, GA 30338-5564

              BBB Accredited Business

            Business ProfileforTello, LLC

            Mobile Phone Service
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.94/5stars

            Average of 17 Customer Reviews

            Customer Complaints

            67 complaints closed in last 3 years

            18 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/18/2015

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Tello, LLC is a cell phone service carrier.

            Products & Services

            Family Plans, Pay As You Go Plans, Individual Plans

            Business Details

            BBB File Opened:
            9/9/2015
            Years in Business:
            7
            Business Started:
            5/1/2016
            Accredited Since:
            9/18/2015
            Type of Entity:
            Limited Liability Company (LLC)
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Mr. Florin Miron, President
            • Ms. Mihaela Georgescu, Communications Manager
            Contact Information

            Principal

            • Mr. Florin Miron, President

            Customer Contact

            • Mr. Florin Miron, President
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Customer Complaints

            67 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/06/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            In short, I signed up for Tello Mobile's unlimited talk/text and data plan - with 35 GB of high-speed data then unlimited at a lower speed. I activated the account yesterday and today I checked my account to see how much data I used - and discovered I only have 100 minutes of talk time per month - which is not what I signed up for. It's odd, if you go to the Tello site, and pick one of their plans, their unlimited plan you can select 100 minutes of talk, 200 minutes and some other options before you get to unlimited talk. ************* text and data remain the same. There is only one reason to do this: try to get people to buy a plan with fewer talk minutes by mistake only to discovered they have to pay more for more talk time. Yes, I can switch the plan at the end of this month - but this kind of bait-and-switch went ouf with carnival barkers. And it's a shame a large corporaton like Tello engages in such tactics.
            Read More

            Customer Reviews

            17 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Charles D

            1 star

            01/04/2024

            I bought Tello's Apple SE 2nd generation (2021) phone in June 2023 a refurbished phone and it has cut off a number of times during conversations on some important calls. It gave me much pain and frustration always trying to find the phone green icon often sometimes not getting on the screen for over an hour of trying various things. After 5 to 6 months in December of 2023 it would no longer charge using various wall socket power outlets and I checked the connection cable and not only that it would no longer ever turn on at all. Feel like whoever refurbished did not try to do a good job and I was always having to charge it all the time plus it never did ship to me with a cable to connect to my apple computer which should have been in the box. BBB has a "B" rating for Tello and only a 2 out of 5 customer satisfaction. I feel I was ripped off $260.00 and with only a 30 day guarantee they got me good and emailing them about the problems with it has done no good: Profile for Tello, LLC ******************** At-a-glance Contact Information ************************************************************************************

            Tello, LLC Response

            01/09/2024

            Dear *******,We appreciate your valuable feedback and would like to extend our sincere apologies for any inconvenience you may have encountered with your phone.We want to assure you that the utmost care is taken in testing and verifying all our devices, both new and refurbished, to ensure they meet our high standards before being offered for sale.Regrettably, we note that the warranty on your device expired more than six months ago. Please be informed that the warranty period and terms are clearly outlined in our Terms and Conditions, which you accepted upon becoming a part of our service. Unfortunately, we are unable to process a return at this time due to the elapsed warranty period.If you have any further inquiries or require assistance, our dedicated Support Team is available around the clock, 24/7, and will be more than happy to assist you.Thank you once again for reaching out, and we appreciate your understanding.Best regards,Tello.com

            Local BBB

            BBB Atlanta & NE Georgia

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