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Birch Communications

Birch Communications

Birch Communications

22 years in business
320 Interstate North Pkwy SE Ste 300
Atlanta, GA 30339-2205
Additional Phone Numbers
  • (888) 772-4724
  • (866) 424-2600
  • (678) 424-2400
  • (877) 822-8501
Additional Email Addresses
Additional Website Addresses
BBB File Opened: 08/20/2001
Business Started: 05/28/1996
Business Incorporated: 05/28/1996 in GA
Type of Entity
Contact Information
  • Principal: Mr. Tony Tomae, President/CEO
  • Customer Service: Ms. Angela Howard, Paralegal
  • Mr. Mike Pittman
Business Category
  • Internet Service
  • Telecommunication Equipment
  • Telephones
  • VoIP Phone

Additional Information
  • BBB was advised that Cbeyond, Inc. was acquired by Birch Communications, Inc. July 18, 2014.
Alternate Business Names
  • Birch
  • Birch Telecom
  • Cbeyond
  • Tempo
  • Tempo Telecom LLC


Government Action

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

December 29, 2016,
Birch Communications entered into a settlement with The Federal Communications Commission that resolves an Enforcement Bureau investigation into whether the company engaged in deceptive and abusive marketing practices.

Specifically, the... Read More

Pattern of Complaints

BBB has received complaints in our standard 36 month reporting period from consumers regarding the business practices of Birch Communications.

Consumers allege the business uses deceptive billing and sales practices.Specifically,consumers allege they were billed higher than agreed upon amounts. Some consumers state they have cancelled services and continue to be billed.

BBB contacted Birch Communications and requested their voluntary cooperation i... Read More

BBB Reason for Ratings

BBB rating is based on 13 factors: Get the details about the factors considered.

Factors that affect the rating for Birch Communications include:

  • Failure to respond to 3 complaints filed against business.

Licensing information is provided in the BBB Business Profiles to inform the public about industries that may require professional licensing, bonding, or registration. Better Business Bureau encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to substantiate their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
BBB reports on known significant government actions involving the business's marketplace conduct.
BBB reports on a company that is out of business for one year from the date the company closes its doors or ceases to do business.
BBB reports on unauthorized use of the Better Business Bureau's name and/or logo for as long as the business continues to use it in any advertising, or for one year after the business ceases any repeated unauthorized uses.
BBB reports on a business’s bankruptcy as long as the business remains in bankruptcy.
BBB reports when mail sent to the business was returned by the Postal Service.

Birch Communications

This Business Is Not BBB Accredited

Birch Communications

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