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Business ProfileforDecluttr
Current Alerts For This Business
According to information in BBB files Decluttr has a pattern of complaint alleging Refund and Exchange Issues.
Specifically, consumers alledge Decluttr offers to buy their electronic items through an online instant valuation system. However after the consumer sends in their item(s), they do not get the agreed upon amount or the process takes an extreme amount of time. Consumers also state they are unable to get customer service and have a very difficult time reaching someone or getting any response.
On April 28, 2023, BBB contacted Decluttr to request their voluntary cooperation in eliminating the pattern of complaint.
On June 21, 2023 Decluttr responded with the following information as a means to eliminate the pattern:
Following complaints regarding delays in payments, we have investigated the cause and put steps in place to make the processes clearer.
To avoid customers entering incorrect details, we have added clear messaging to the payment page to remind customers to check their details before proceeding. This includes when customers choose PayPal as a payment option.
We have also added more help content to help our customers understand the payment process and timings.
As some delays had also occurred because of device locks and network status, we have also reinforced this messaging.
Decluttr are always evolving processes, design and content to ensure the customer has a full understanding of the process and timeframes.
This aspect of the Business Profile will be updated once additional information becomes available.
Additional business information
Decluttr focus on these contact channels rather than phone which allows a greater level of speed and service when dealing with inquiries.
At-a-glance
Customer Complaints
788 complaints closed in last 3 years
142 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Overview
Products & Services
Business Details
- Location of This Business
- 4175 Royal Dr NW STE 300, Kennesaw, GA 30144-6428
- BBB File Opened:
- 1/29/2013
- Years in Business:
- 10
- Business Started:
- 1/6/2014
- Business Started Locally:
- 1/6/2016
- Accredited Since:
- 4/20/2018
- Type of Entity:
- Corporation
- Hours of Operation
Primary
- M:
- Open 24 Hours
- T:
- Open 24 Hours
- W:
- Open 24 Hours
- Th:
- Open 24 Hours
- F:
- Open 24 Hours
- Sa:
- Open 24 Hours
- Su:
- Open 24 Hours
- Business Management
- Mr. Steve Oliver, President/CEO
- Mr. Steve King, Marketing Director
- Contact Information
Principal
- Mr. Steve Oliver, President/CEO
Customer Contact
- Mr. Steve King, Marketing Director
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
788 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
04/02/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Customer Reviews
150 Customer Reviews
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Most Recent Customer Review
Chris D
01/27/2024
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