3 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Lucas M
5 stars04/12/2024
i just had a blown alternator. That was repair and approved the same day. I walked into AutoZone dropped the car off with my warranty card. i decide to walk around the nearby stores. got a call about 45 min into shopping that my car was done and paid for. I did not even call the warranty company, way to go! *** is my go to now for my wife ca
Ace Warranty Response
04/18/2024
Thank you for sharing your fantastic experience with Ace Auto Protect! We're thrilled to hear that we were able to provide you with such efficient and convenient service when your alternator needed repair.
It's wonderful to know that you were able to drop off your car at AutoZone with your warranty card and have the repair approved and completed the same day without even needing to call us. At Ace Auto Protect, we strive to make the claims process as smooth and hassle-free as possible for our valued customers, and we're delighted that we succeeded in doing so for you.
Your satisfaction and trust mean the world to us, and we're honored to be your go-to warranty provider for your wife's car. If you ever need assistance in the future or have any questions about your coverage, please don't hesitate to reach out to us. We're always here to help!
Thank you again for choosing Ace Auto Protect, and we look forward to continuing to provide you with excellent service.Review from David M
5 stars03/28/2024
*** worked wonders for me. I had to get a repair done for the transmission of my vehicle and it was a breeze. I brought the vehicle in to my nearby ****** dealership and within a day or two we got the approval to work on the vehicle and ACE covered me.Ace Warranty Response
04/11/2024
Thank you so much for taking the time to share your positive experience with Ace Auto Protect! We're thrilled to hear that our warranty coverage made the process of repairing your vehicle's transmission a breeze.
At Ace Auto Protect, we strive to provide seamless and efficient service to our valued customers, and we're delighted to hear that we were able to assist you promptly. It's great to know that you found the approval process smooth and that we were able to provide coverage for *********** at your nearby ****** dealership.
We truly appreciate your kind words and your trust in Ace Auto Protect. If you ever need assistance in the future or have any questions about your coverage, please don't hesitate to reach out to us. We're always here to help!
Safe travels, and thank you again for choosing Ace Auto Protect!Review from Kerney C
1 star01/29/2024
This company lied about my warranty will not give me my money back lied and said that my car was used in a rental for a rental use I went on Carfax and I didn't see such accusations so my thing is that could you please help me get my money back so that I can leave these wackos these crackles aloneAce Warranty Response
04/11/2024
Thank you for bringing your concerns to our attention. We apologize for any inconvenience you have experienced regarding your warranty coverage with Ace Auto Protect.
Upon reviewing your case, we understand your frustration and want to clarify the situation. Our records indicate that your warranty was canceled due to the vehicle's history as a rental car. We make every effort to provide transparent and accurate information to our customers regarding eligibility criteria for coverage. However, if there has been any misunderstanding, we sincerely apologize.
We encourage you to contact us directly to discuss your concerns further and explore potential resolutions. Our customer service team is committed to providing excellent service and addressing any issues promptly.
We value your feedback and hope to have the opportunity to resolve this matter to your satisfaction.
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