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Find a Location

IDI has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • IDI

      Duluth, GA 30097

    • IDI

      2650 N Military Trl STE 300 Boca Raton, FL 33431-6345

    Business ProfileforIDI

    Information Bureaus
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    IDI has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • IDI

        Duluth, GA 30097

      • IDI

        2650 N Military Trl STE 300 Boca Raton, FL 33431-6345

      Location of This Business
      Duluth, GA 30097
      BBB File Opened:
      12/18/2006
      Years in Business:
      22
      Business Started:
      10/1/2001
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Interactive Data, LLC
      • IDI
      Business Management
      • Mr. Derek Dubner, CEO
      Contact Information

      Principal

      • Mr. Derek Dubner, CEO

      Customer Contact

      • Mr. Derek Dubner, CEO
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Customer Complaints

      1 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      10/25/2022

      Complaint Type:
      Order Issues
      Status:
      Answered
      IDI has been harassing me to pay for a service that they are no longer providing to me and threatening to send me to collections even though they are the ones who violated their own contract.Per my contract I agreed to pay $350/month in exchange for IDI providing me with search credits on their website for one year. In case of non payment, the contract states that they are entitled to charge interest, but that's it. I kept my credit card on file as per the terms of the contract even though I was no longer using the search credits halfway through the term of the contract.In September 2022 I was unaware that my payment didn't go through and IDI suspended my service. I believe that is a violation of the terms of the contract and therefore voids it. They keep making a big deal about my contract and how I am supposed to pay whether I use the service or not, but they are not providing me with the agreed upon service anymore, so they are not following their own contract.I do not think it is right for them to keep asking for payment and keep sending me invoices for a nonexistent service.I believe the most I would owe them is a prorated amount for the days of service they provided in September up until the suspension (which was roughly two weeks worth of service that they did provide).
      Read More

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Nicholas D

      1 star

      06/30/2023

      I applied and they rejected me after just giving a few pieces of info, like my address and what I do. They refused to tell me why I was denied. I am a small business. I thought they would at least do inspection. It was weird. I did nothing wrong.

      IDI Response

      07/06/2023

      IDI provides its services only to its credentialed business subscribers. Every prospective subscriber (i.e., applicant) is required to complete an application and is only provided access to services if they satisfy our credentialing process (at the point of onboarding, and then continually so long as they have access our services). Applicants are informed about this process and agree to it in submitting their application to us. Due to the legally regulated nature of our services, we cannot accept customers who fail to meet our credentialing standards.In this case, the applicant was a debt collection agency. The applicant previously operated another debt collection agency whose license was suspended and then surrendered for failure to comply with applicable debt collection laws. The applicant failed to satisfy our credentialing standards, due to its association with this previously sanctioned company and its principals. The applicant also directed several inappropriate communications to our business representatives, further confirming our decision not to accept them as a business customer.

      Local BBB

      BBB Atlanta & NE Georgia

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