Business ProfileforStickersBanners, Inc.

Order was cancelled intentionally without my request to cancel or permission. Called customer service to get clarity on my shipping and arrival date. Representative spoke very condescending to me and hung up after I addressing her unprofessional behavior. I called back and requested a supervisor. Was told that "he" *** was unavailable however "*****" who responded as acting supervisor was able to take the call. After explaining my concerns regarding the previous representative and shipping questions. ***** who was also equally unprofessional dismissed my concern about the prior representative attempted to ******* me for my response and told me although I paid for expedited shipping that meant my backdrop would arrive 8/14/23 instead of when I needed it on 8/12/23. I asked in the event that it arrived late what were the options for return/refund? She stated once I received the item. I could return if for a fifty percent refund of the vinyl. I told her that "that was fine and thanked her for the information". Several minutes later I contacted FED EX in an attempt to upgrade my delivery options and was told that my order had been cancelled due to shipper stating they created an error on the shipping label which contained the wrong zip code. I reached back out to ***** at sticker banners and she stated to me that she cancelled the order and I authorized for her to cancel the order. I immediately request to speak to another person in charge. She declined stating "I am not going to go back and forth with you. There is no one above me and the owner is currently in Korea." She then hung up on me. I called several more times requesting to speak to another representative she continued to answer every call and be confrontational and verbally aggressive declining my request. Due to her negligence and assumption that I was cancelling my order. I am demanding full refund as she has been unprofessional and putting my business in jeopardy of losing a client.