Business ProfileforQuality Inn

On Sunday, November 5, 2023, I attend a softball tournament with my 11-yr old granddaughter. Due to the known location of the tournament being over 150 miles or 2 hour drive from my residence, I opted to reserve a room for lodging at Quality Inn in ******, *******. When attending the softball tournament, the events were delayed and pushed back. I made it a point to contact Quality Inns front desk at the ******, ******* location to advise them of this. I spoke with your representative, *******. I was anticipated I would need to check-in late and wanted to ensure that I would still have my reserved room. I did call a few times to advise them of my extended arrival time but was still going to be arriving. The tournament did end rather late, but I made it to the location around 10:00 p.m. Upon my arrival, I addressed the representative at the front desk of my late check-in, how I had previously called to advise of the late check-in time. The representative was unaware of the status messages. However, as we were conversing, another representative that was leaving for the night advised that she was the one I spoke to. She also advised that clerkgive them the room 102 with the broken shower. Now I was under no assumption as to what ******* meant by that statement, but with a late check-in I did not believe I would have any problems since we had spoken previously. However, when I was able to finish the check-in and make it to my room, there was a broken shower!!! The room was very unsatisfactory. Not only was the shower broken, but it was also missing tile, water was coming through the wall, it made screeching noises when attempting to turn on/off plus MOLD AND DIRT was prevalent!!! My granddaughter and I resulted to washing in the bathroom sink. I do have pictures to provide when needed. Unfortunately, it was too late for me to attempt to look for other lodging along with my granddaughter! In addition, I did not want to physically complain about the issue due to the area I was in and it being known for treating people of color with less rights than others. I have my 11-yr old granddaughter with me and was highly focused on our safety! Especially after getting that deliberate, racial, bigotry and profiling treatment. Now I am calling it out BIGOTRY. Now for the representative, *******, to have said, give them the room 102 with the broken shower exemplifies how much she did not want to offer any type of customer service to her African-American patrons. I am 100% sure that all the bathrooms within this hotel did not look like the one I was given. And I am 100% sure that all the room were not taken. Again, as I mentioned, with this type of treatment, I was more concerned about the safety of my granddaughter and I and our surroundings if we are getting this type of treatment at first encounter, what is next?Now I am a retired Army Veteran that served in the 101st Airborne Unit, fought in the ******* War and have been faced with a lot of life changing situations in *******. But to have survived all of those things, its an unsatisfactory and unjust to receive this type of treatment in a hotel from its own workers. Is this what Quality Inn stands forpromoting Bigotry? Do you promote racial inequalities across all your properties? Do those individuals of African American decent or have brown skin get treat less than those that do not? What steps does your company take to address these types of situations? And how can one verify that that has been done?And these are not questions to pass over, I really would like an immediate answer. I am attempting to reach out to you for some type of resolution with the ******, ******* location AND ******* so I will know how I need to proceed on this situation!