Business ProfileforAFC Home Warranty

I purchased this home in 11/2023. I had a home inspection done at the time. Today I filed a Home Warranty Claim because my air conditioning unit needs to have the coil replaced. It is freezing up. I was told my claim was being denied because a part, that is not covered caused the issue. Noting here that AFC did NOT send any technician to my home to inspect the unit. I contacted my heating and air company and asked if anyone from AFC called. They said no. I was wondering how AFC would know that if they have not looked at the unit or talked to the service person who was here this morning. I asked if that was the cause and was told no. My heating and air company checked and found that my coil is under warranty until 2025 so it will be no charge for the coil. I will be charged to replace the **** Refrigerant, and seal the unit as well as the labor. AFC has not provided me with an appropriate reason for denial of claim. What I was told does not make sense. Total for this repair will be $2705.00. I have scheduled the repair for next Tuesday, 4/16/2024. It would be nice to have this resolved by then. Noting that I sent an email to the company as well.