Business ProfileforAtlanta Audio & Automation

Hired Atlanta Audio and Automation for my Home Theater Setup including Automation of Home theater lights, Equipment Room Setup to centralize the internet and rest of AV/Internet for Basement.Received a Quote including all material, Labor and automation (for HT). We could not agree on speakers since they were replaced with bit lower power speakers from previous revision. We agreed to keep speakers only out and move forward while we finalize the speakers.Work started in March. We finally decided Speakers and I received a change order for the same. As part of that change I asked if they can make Video work in my Master bedroom from the same equipment room Since I was moving my ATT Uverse box from Master bedroom to Equipment room for centralized video matrix in basement. Master bedroom is already wired for Internet and cable from same Equipment room.I immediately received an invoice for labor charge of $312.5 and ****************** fee of $*****.******* was cleared to start the work, on the day of appointment they did put a Balun (room was already wired, same wire that was used for ATT Uverse box), did not finish the work and had to leave, this was in March. Video Setup was not working. I ask the sales Agent (******), and he told me he is not sure how it is going to work. In subsequent appointments in March and April and then further in June and July, I keep asking them to complete the work which I paid for but no tech did the work and moreover they all said they do not know how it will work. Basically every knew that is not a workable solution and they still send me an invoice and had me pay for it.On July 1st appointment, I requested their Tech ***** to please finish the work and he doesnt even wanted to touch it since he said this is not going to work not sure why we sold you this. Since then I have been asking for a refund since this has never worked, no tech completed the work.*********************************** from Atlanta Audio also came later to look at it and as expected what was sold to me while not work, but did a separate estimate to make that Video work in Master bedroom if I want to move forward. That estimate as not even close it was over 2000.I requested them to just finish the work as initially promised and just refund the amount I paid for that invoice.I was able to get the final appointment to finish the remaining work to complete Equipment room for Sept 7th. Tech took the equipment back, I called on the same day to confirm they will be issuing me refund for both material and Labor and never heard back.I was issues a refund for the balun ($305) but I am being refused for the labor part.Honestly, they should have never sold me a solution that everyone in the company knew will not work. Sales guy and every tech who came on site said the same thing, they do not know how it will work. or to make it work. It feels unethical to even sell me service, do not deliver or complete the work but keep the payment. I am requesting my refund for labor and POM fee they charge for the Mater bedroom service ($312.5+ ***** = $343.75).Attached is the mail from the eTech on July 1st when he just gave up and raised his hand that he does not know how to make it work. Point number 1 on his mail is for this Issue. And also invoice # ***** for the amount of $1361.42 paid on 03/23/2022 using E-Check for this work. Details are on the change order (Sales Order #**** ), Labor and PM were charged for Master bedroom work.