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          Anchor Heating & Air Conditioning Co has 1 locations, listed below.

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            Business ProfileAnchor Heating & Air Conditioning Co

            Heating and Air Conditioning
            BBB accredited business

            Contact Information

            6556 Adair Pl

            Douglasville, GA 30134

            Visit Website
            (770) 942-2873

            Business hours

            Open 24 Hours
            Business Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours
            Open 24 Hours

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 9/9/2005

            Years in Business: 53

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Anchor Heating and Air provides air conditioning and heating services to your neighbors throughout the metro Atlanta area.

            Products & Services

            Anchor Heating & Air Co. offers the following services:

            Heating and Air Conditioning
            Air Conditioning Contractor

            Business Details

            Location of This Business
            6556 Adair Pl, Douglasville, GA 30134
            BBB File Opened:
            9/9/2005
            Years in Business:
            53
            Business Started:
            1/1/1971
            Business Incorporated:
            1/1/1972
            Accredited Since:
            9/9/2005
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Anchor Heating & Air Conditioning, Inc.
            Hours of Operation

            Primary

            M:
            Open 24 Hours
            T:
            Open 24 Hours
            W:
            Open 24 Hours
            Th:
            Open 24 Hours
            F:
            Open 24 Hours
            Sa:
            Open 24 Hours
            Su:
            Open 24 Hours
            Business Management
            • Mr. Barry Tysor, President
            • Mr. Jack Tysor, Co-Owner
            • Mr. Hal Kadel, Service Manager
            • Ms. Alice Wadsworth, Accountant
            Contact Information

            Principal

            • Mr. Barry Tysor, President

            Customer Contact

            • Mr. Hal Kadel, Service Manager
            Additional Contact Information

            Fax Numbers

            • (770) 489-7668
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/08/2022

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I contacted the company due to issues experienced with the Trane's smart thermostats and **** system in my newly built home 2020-21. The both thermostats are Trane but different models. The smart thermostat upstairs, model XL724 is difficult to manage and setup. Issues have persists with the XL724 model, it appeared to be programmed incorrectly. Since installation it's been noisy, unable to control room humidity, takes forever to cool an area in the evening (regardless of the season), becomes extremely hot in the early morning from 2am - 6am; although thermostat shows ***** degrees. Advised of the consistent disconnection of bridge and noises from the **** system. The XL724 off mode would show -idle; then the air would continue to run when it when it should be off. When I called the Trane customer support the agents would inform/confirm that the system should be off and appears to be off per their review and all schedules were disabled. On May 9, 2022, Tech ***** made an initial consult $99 explained the issues above regarding the XL724, but the Tech advised didn't know what was causing the problems or how to correct the issues. Per a previous conversation with an agent at Anchor Htg, she advised that she experienced similar issues resulting from being programmed incorrectly. Shared info with Tech which agreed that getting the XL824 model would be programmed differently from the XL724 model. On May 12, 2022 it was purchased $425 and installed by Anchor Tech, but it wasn't programmed differently, instead used the same format and firmware as the XL724. Contacted Anchor and *****, with complaints of the same issues as the previous thermostat. Although the Tech came out two additional times he advised that he did not know what the problem could be, and informed me that my **** system did not use a coolant to cool my home. I expressed to Anchor Tech on each visit of the noises from the **** system. Issues haven't been resolved and XL824 thermostat not working properly.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Thomas W

            04/07/2023

            They have done business with me for over 20 years, including some rental properties and two heating and cooling units at my home. They replaced the exchange and condenser upstairs. They fridgerant lines were up against the roof. This resulted in a line getting punctured during roofing. I called for a repair and was told that if I had a service plan, then they might have told me that the line should be moved. Also, told me I would have to wait a day for repair because I was not on a service plan, despite all my business. Said repai would be between $900 and $1,800. Next day, without seeing it, I am told repair would be $2,150! They have no loyalty to customers and ***** them in price. Got it fixed for $1,140 immediately by a competitior. They apparently want to force customers to pay for their service plan, and overcharge. Too many good companies to give them my business.

            Local BBB

            BBB Atlanta & NE Georgia

            More Info on Local BBB

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