Customer ReviewsforSouthern Cremations and Funerals at Cheatham Hill

I lost my father in March 2022 we spoke with Southern Cremations and Funerals and they seemed very trust worthy at the time. They called me to pick up my father's remains , when I arrived they handed me a bag and said sorry about your lose, have a good day. When I got home my wife was unpacking the bag to get my father's urn and discovered they had send my father remains home in a plastic bag and no urn in site, when I called them they asked me to bring him back then offered to come to my residence and placed my fathers remains in his urn inside a car in my driveway. The death certificates have been my latest struggle . I hope this helps someone from going through the same struggles as I have during a difficult time.

My mother passed away on 1/24/2022. Since then it has been a living h*** dealing with these people. Southern cremation was referred to me by the coroner at the wellstar hospital. Since I'm out of state, I basically had to do everything remotely, so I visited their website and submitted a request for services. 24 hours later, no response. So I called. No answer. I finally send an email and that's when someone finally returned my call. So after explaining that my mother was to cremated and her ashes were to be shipped to me, the agreed to make arrangements to pick her up that day..... My mother was picked up until after about a week later AND was sent to the wrong location. They never notified me if anything. I had to call and basically call and micromanage everything. So once she gets to the correct location (Marietta), nothing. No call. No email. Nothing. So I call after 2 days and just to find out they need me to sign paperwork. So why didn't anyone call and say that? A few days go by and nothing. So I call again. Apparently there is more paperwork for the insurance company. Again, why didn't anyone call to notify me of this? So I submit the paperwork. Nothing for days. So by this time (after a few weeks has went by, my family decided to have the memorial WITHOUT her remains.) So with all the planning I was occupied, and a week goes by. I email them to check the status of her cremation. They finally call me back and say she's scheduled for cremation and they'll notify me when she's shipped to ensure someone's home to sign for it. 2 days later, I'm coming home for lunch and the mail lady was walking off my porch with my mother in hand. If I had not decided to come home, I would have missed her. They sent her without notifying me!!!! So at the point, my mother has been dead for 6 weeks. And you would think it was over right? WRONG!!! They refuse to send her death certificate. My mother died in the *** For weeks the Marietta location kept saying they were waiting on t