Customer ReviewsforEmpire Flooring

I had 2 installations done at my home. First installation was 2/28/2024 for a utility room and a bathroom. Second installation was 3/2/2024 a bedroom.The work done on the installation of the utility room was unacceptable.The bathroom was fine. The utility room made by pieced together pieces.glued together. Not straight level and in one case I could not even open the utility door.When the guys came on March 2 to do the bedroom I asked if they could fix the utility room, when they saw it, they said no we can't fix it but call the office this is not good.I called the office and sent pictures. The person I talked with said we will send someone out to fix it March 13.On March 13th the same man who did the actual work showed up. I was totally shocked they sent the same installer to fix mistakes he made. Put me in a very bad position to explain what was wrong with his work. He tried to explain to me that he really couldn't fix it because the molding previously there could not be removed and/or replaced based on how it was originally put down when house was built. I tried to listen and tell him this isn't what I wanted, and the salesperson never mentioned there was a problem. I felt sorry for the installer who kept asking me you don't like my work. He said he could try to put more caulk on it to hide cracks and would do best he could.He fixed 2 of the corners and said that was best he could do. Did not fix the problem. I should not have to train or discipline their employees and as a customer I should not be put in such an awful position.Being home alone with this man made me extremely nervous and is totally bad customer service.

I purchased a bathroom floor. And even before 2 years my floor started coming up. I contacted the company they said that my installation warranty was only good for one year. I asked what we could do, they said we could file a claim but they would charge me an asset fee of $150 for them to come out and take a look and then they'll file the claim, but that does not mean it's going to get approved. I would not recommend this company to anyone. I paid a total of $1,600 for just a bathroom and it looks like c*** The installation guys that came to install it that day they were fighting with each other and continuously kept saying the f word to one another. I walked into the room that they were in and I told them to please keep it down and stop the cussing. After a while they did so I did inform the company of this matter when they contacted me to ask me how my flooring was. I do not have the money to have them come out and repair what needs to be repaired because all they want to do is charge me for everything. Again stay away from this company!

Worst company ever!!!! Floors were poorly installed and the product is trash!! They will find every loophole not to repair your floors but offer to give a new set of flooring after I spent $10,000 on the original. Please, please dont use this company. **************** is only good long enough to get a sale. I know our society has become very litigious over little things but this company absolutely deserves a lawsuit and to be put out of business!!!!!

I should have paid attention to the reviews. Empire has screwed me over. The salesman was kind and helpful, but ended up ordering water resistant instead of waterproof. I could not tell which is which from the order form. We had it installed in March and the flooring is staring to lift. They a tech came and lock at it and said our house is too moist. Hello? I live in ***************. Everything is moist because of humidity. That is why we wanted waterproof and the salesman agreed that would be best. So, we thought he ordered what we discussed. Well, we were wrong.Now they are telling us it is our fault because we did not get the correct flooring and will have to pay to have the whole thing redone. I am still trying to grasp onto the fact that the humidity is my fault.The tech that showed up was the one who did the install and I had told them not send him again because he was rude and did not do what we paid him to do. The salesman actually had to take care of disposal even though we paid. Not to big of a deal because it was done, but I never want that guy in my home again.I have tried reaching out to the salesman and have not gotten a call back. I guess I should not be surprised.So, it is my quest to place this poor review as many places as I can find in hopes people will learn from my mistake.

Company doesn't honor warranty on their product after shoddy job of floor installation is done. Products start out good then fails before warranty is out ,when you contact them they put you off forr Two years then contact you and says warranty doesn't cover. They give you the phone call run around as well. I hate I believed in their business.

I had flooring put in my house in April. I did paid all in full before they finished. I have not had a problem in the past. I had asked for extra trim to go around my house other than the 3 bedrooms. The sales guy said they could do it no problem. So I paid in full. Well when I got installation going, they said they could not do that and they did not have enough material to even do it. They do not replace trim on existing flooring. The salesman was actually trying to get my refund. Now I think he is ghosting me. I have been waiting patiently for 3 months. My refund was a little under 500. Because could not do the trim in the rest of the house. I have had it. I would like my money to funded to me. Maybe even more for interest and very bad customer service.And, to top it off I also thought corner round was not suppose to be nailed into the floor. They have nailed it to the floor.. I had put up the trim myself that I needed done. I had no problem taking it off the existing floor. When I replace some trim around my doors, I had to take some base trim up that they installed. It was nailed to the floor. So really who do you have doing this flooring? I want some money back. I should not have to wait 3 months for a check. Very bad customer service. I will not use them and won't recommend them to anyone, I mean anyone.Salesman says one thing, installers say something else. Who the h*** to you believe. Bad service do not use them. There customer service really is bad.*************************

Empire put carport in my living room. In my opinion they screwed up. You can't really open the front door because the carpet and padding is to thick. I asked them to cut the carpet by the door so I could open the door. They told me it's not for them to do that to cut the door down. Plus the floor molding keeps popping up. After getting nowhere they claim they will fix the molding but I have to pay $125 to fix the carpet by the entrance door. In my opinion they scammed me I will never do business or refer this company. Their license in my opinion should be canceled. Next time I will pick a better company Plus they advertise 50/50/50. Don't believe it that's mostly a lie. Very limited on what is 50/50/50 only carpet is that not vynal planking flooring even though they advertise for everything. If anything happens we're I have to get out of the front door I won't be able to I'm disabled. Could they show they don't care about disabled Vets. This is all my opinion. Run! Like heck.

We had vinyl flooring installed replacing the flooring damaged by water and was told false information. Spoke with CS manager (*****) and gave us no satisfaction and pretty much blew us off saying there is nothing she could do and nobody else left to talk to.

I was scheduled to have the carpet replaced in my master bedroom today, 27 Jan 23. I was told by the salesman not worry about the furniture, the crew would move and replace everything- just take up the breakables, lamps, etc which I did. Yesterday I received a text confirming the installation and reminding me to empty and disassemble large furniture. I removed the dresser drawers and drawers from nightstands, no big deal, but I wanted to know if the bed needed to be disassembled. I called the **************** number to ask that- I was told yes. The bed had to be disassembled. I told the agent that I didn't know if I could get somebody here on that short of notice to disassemble my giant bed, and I may have to call back and reschedule. The the **************** Rep took that to mean, cancel my installation and just let me guess when they might be here to install the carpet I already paid for. I've called them 3 times today and all they can tell me is that it is 'Pending'.

I had Empire put in flooring that will not swell or scratch to be ********* weather worthy. It has warranted but they say it does not cover weather changing moistures or entry areas. It is a company that is going down hill with second hand flooring. Does not matter what quality you buy or even if it if the very best in their folders. Their customer service has a very poor rating and I would never do business with Empire again. I have had nothing but troubles and I will be more careful in the future knowing what I pay for. I see now today as of April 26 2022 that Empire has a F rating with the BBB. If I would have known this before I bought carpeting and flooring I would never had done business with them. I paid for quality. They treated me as if I bought 1 star rated flooring. I can only give 1 star. They would not even come out to inspect the problem. Just be careful and shop around to make sure you get what you really are paying for.